Gailin Moore
Summary
Developed key skills in customer service and data analysis within collaborative and high-pressure environments. Excels in identifying trends, resolving complex issues, and enhancing customer experiences. Seeking to transition into a new field, leveraging transferable abilities to contribute to diverse and dynamic teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
Bank of America
05.2024 - 02.2026
- Oversaw portfolios of business banking customers while taking inbound calls, ensuring precise management of account inquiries.
- Facilitated clear communication with clients regarding financial processes and subsequent steps.
- Established clear expectations and ensured consistent follow-through to foster customer trust.
- Addressed discrepancies with precision and efficiency, ensuring accuracy in all resolutions.
- Facilitated collaboration among internal teams to elevate customer experience.
Server
Bahama Breeze
01.2024 - 04.2024
- Recorded food and drink orders with precision while managing payment transactions.
- Monitored customer satisfaction by engaging with patrons to confirm meal enjoyment and resolve any issues or complaints.
- Proposed additional items and specials to elevate dining experience and drive sales growth.
- Oversaw inventory management by tracking stock levels of silverware, condiments, and napkins.
Data Analyst Intern
Exelon
08.2023 - 01.2024
- Analyzed data trends and crafted clear summaries to support internal stakeholders in strategic planning and operational efficiency.
- Analyzed data trends and created comprehensive dashboards and reports to provide insights into key metrics.
- Executed data validation and cleansing processes to ensure high standards of accuracy and reliability.
- Contributed to a high-pressure team setting, ensuring timely completion of tasks and projects.
Education
Associates in Business Administration -
American Military University R
3 2027
Skills
- Customer Support & Relationship Management
- Clear Written & Verbal Communication
- Issue Resolution & Troubleshooting
- Attention to Detail & Accuracy
- Time Management & Prioritization
- Adaptability & Team Collaboration
- Excel, SQL, Tableau, Python
Certification
Data Analytics Certification — Wilmington University (January 2024)
Timeline
Customer Service Analyst
Bank of America
05.2024 - 02.2026
Server
Bahama Breeze
01.2024 - 04.2024
Data Analyst Intern
Exelon
08.2023 - 01.2024
Associates in Business Administration -
American Military University R