Gakirian Grayer
Charlotte,NC
Summary
Dependable operations and customer service professional with experience in high-volume, fast-paced environments. Proven ability to follow SOPs, maintain store cleanliness, manage inventory, and provide consistent customer service during long and overnight shifts. Strong background in customer-facing roles, time management, safety compliance, and teamwork. Known for reliability, attention to detail, leadership, adaptability, and the ability to work independently while supporting team goals.
Overview
5
5
years of professional experience
Work History
Life Insurance Agent
Digital BGA
Charlotte, NC
09.2024 - Current
- Managed a 200+ weekly outbound call volume and 40+ inbound calls, maintaining a 25%+ closing rate exceeding company quota
- Delivered personalized policy presentations to over 300+ clients, increasing conversion rates through need-based education
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Managed client relationships to enhance customer satisfaction and retention.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Logistics Specialist
CMJ Transport LLC
Concord, NC
06.2023 - 09.2024
- Managed dispatch communications for 30+ daily routes & delivery drivers, maintaining 95% on-time delivery compliance
- Acted as liaison between customers and drivers, improving communication flow and delivery satisfaction scores
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Analyzed performance metrics to identify areas for process improvement.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Automotive Sales Consultant
Lake Norman Chrysler Dodge Jeep Ram
Cornelius, NC
03.2023 - 06.2023
- Conducted over 100 vehicle walkthroughs and sales consultations, assisting senior sales staff's closing 15% above the team average
- Assisted senior sales staff in needs assessments, matching customers with tailored automotive solutions that fit their preferences and budgets.
- Managed appointment scheduling and follow-up communications, ensuring timely responses and maintaining strong customer relationships.
- Maintained consistent 5-star satisfaction ratings on post-sale customer reviews
Retail Merchandising Associate
Clark Beverage Group
Starkville, MS
01.2021 - 02.2023
- Collaborated with team members to ensure timely execution of promotional displays and seasonal layouts.
- Trained new associates on inventory management systems and effective merchandising techniques.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Worked closely with managers, suppliers and buyers to stock retail locations.
Education
Associate of Arts - Business Administration
East Mississippi Community College
Mayhew, MSSkills
Interpersonal Communication
Time management
Critical thinking
Proactive
Team Player
Attention to detail
Leadership
Problem-solving
Positive attitude
Ability to take Initiative
Accomplishments
2019 EMCC Dean’s Freshman List
Timeline
Life Insurance Agent
Digital BGA
09.2024 - Current
Logistics Specialist
CMJ Transport LLC
06.2023 - 09.2024
Automotive Sales Consultant
Lake Norman Chrysler Dodge Jeep Ram
03.2023 - 06.2023
Retail Merchandising Associate
Clark Beverage Group
01.2021 - 02.2023
Associate of Arts - Business Administration
East Mississippi Community College