Gala Campos

Technical/Service Support:

• Provided device follow-up to patients in Cardiology offices/clinics.
• Conducted post-operation/MRI/ER/CCU/ICU, On/Off device checks, and other various device assessments.
• Troubleshooted and re-programmed CRDM devices as necessary.

Educational and Sales Support:

• Acted as a knowledgeable Medtronic representative to physicians, hospital, and clinic staff, offering insights on Medtronic products, services, and support.
• Delivered education and training on Carelink, Medtronic's remote monitoring network system, to promote enrollment and transmission, enhancing clinic efficiency.
• Kept sales representatives and district team members informed on issues necessitating follow-up.
• Advised physicians on pacing operations setup and evaluation in hospitals and clinics.
• Completed essential documentation and managed phone inquiries regarding technical matters.
• Managed inventories and supported rotation and delivery processes to optimize customer service and efficiency.
• Educated and trained physicians, hospital personnel, and office staff on technical aspects of CRDM products through one-on-one sessions, in-service education programs, seminars, and external symposiums coordination.

• Provide oversight for all clinical processes to ensure clinical appropriateness as well as delivery of cost-effective functional outcomes and clinical performance management for over 40+ clinics all over the country.
• Lead all efforts to develop, streamline, execute, and maintain a regulatory clinical and operational policy, procedures and education, and KPIs to provide optimal efficiency and strengthen internal controls.
• Consolidated all derivative operations globally and created a more efficient infrastructure ensuring profit maximization at 200%.
• Leveraged high-level communication style to forge, manage and nurture strategic relationships with senior leaders and diverse levels of internal and external personnel.
• Directed and managed 50+ staff including performance management, resulting in a high employee retention rate (fewer than 5% turnover in 1.5 years) .
• Developed, conducted, and ensured compliance for all staff for required training related to clinical operations compliance. Facilitated and supported quality and process improvement initiatives with onshore and offshore employees.

• Revised and implemented turnaround sales strategies and techniques, crafted and delivered exciting sales training programs to all employees, leading to 75% growth in sales in a year (over $200,000)
• Successfully mentored and coached individual managers and employees on a variety of topics, to improve their daily productivity, which accounted for 55-65% of the time worked.
• Implemented an ongoing quarterly business plan to focus on key physicians and important messages in an effort to be methodical in the promotion of BGL medical devices. (Sales of BGL medical devices in the El Paso, TX area grew from $0 to $200,000) .
  

• Research in vivo and in vitro focused on Molecular Oncology and Stem Cells and received an overachieving international student award while supervising two undergrad students.
• Skillful in molecular biology techniques including Western Blot, protein Extraction, PCR, RT-PCR, RNA extraction, qPCR analysis, microarray analysis, and transfection of cells by electroporation.
• Gained proficiency in cell culture, immunohistochemistry, multicolor flow cytometry, mice dissection, and cell proliferation as a result of daily laboratory work (was able to take on 40% more work).

• Performed and developed quantitative toxicology testing in the laboratory using LC/MS equipment.
• Indiko Screening for the presence of illicit and licit drugs, followed procedures in coordination with the Medical Director to meet regulatory compliance such as CAP, CLIA, and OSHA.
• Maintained detailed records of tests performed and reported test results to the Laboratory Manager for independent verification (tests results verified independently to ensure accuracy and reduce errors).