Gala Contreras
Saint Charles,IL
Summary
Compassionate CNA with proven expertise at Alden Estates-Courts of Huntley, enhancing patient satisfaction through effective communication and patient advocacy. Skilled in patient transfers and patient care, I excel in creating safe environments and promoting independence, ensuring dignity and comfort for those in my care. Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Alden Estates-Courts of Huntley
06.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Customer Service Team Member
Forever Yogurt
04.2021 - 08.2021
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Education
Associates Degree in Nursing - Nursing
Rasmussen University
Aurora, IL06-2026
High School Diploma -
Central High School
Burlington, IL05-2021
Skills
- Time management
- Patient care
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- End-of-life care
- Patient transfers
- Complex Problem-solving
- Multitasking and organization
- Flexibility and adaptability
- Patient advocacy
Certification
- CNA - Certified Nurse Assistant
- CPR- BLS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Alden Estates-Courts of Huntley
06.2023 - Current
Customer Service Team Member
Forever Yogurt
04.2021 - 08.2021
Associates Degree in Nursing - Nursing
Rasmussen University
High School Diploma -
Central High School
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