Gala Wills
Winston-Salem,NC
Summary
Accomplished Sr. Commercial Loan Servicing Representative with a proven track record at Wells Fargo, NA, excelling in documentation review and regulatory compliance. Renowned for strong communication skills and professionalism, adept at critical thinking and customer relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Sr. Commercial Loan Servicing Representative
Wells Fargo, NA
03.2012 - 11.2024
- Interpreted legal documentation and reviewed loan structures for accuracy.
- Senior booker of moderate to complex Commercial loans.
- Supported Relationship Managers by serving as a subject matter expert to ensure accurate document preparation, ensuring smooth loan processing.
- Performed Day 2 Audits on peers for training purposes and accuracy to avoid risk to the bank.
- Subject matter expert for Florida State Tax.
- Analyzed completed Florida Commercial loans for collection of documentary and intangible taxes due to the Florida Department of Revenue.
- Provided State Tax consultations to Doc prep and internal partners, by performing guidance and calculation of documentary and intangible taxes due, based on Florida regulations, statues and guidelines.
- Performed UAT testing for updates to Cairo and BBG systems.
- Participated in reference floor rate project and Bulk P-Card project.
Operations Specialist 1
Wells Fargo, NA
06.2010 - 03.2012
- Processed approximately 50 bill payments daily for Trust Operations.
- Addressed Trust Administrators requests and concerns in a timely and professional manner.
- Setup name and address records and code changes.
- Collected, arranged, and input information into Task database system.
- Processed Tickler and Statement requests.
Loan Document Specialist 3
Wachovia Bank, A Wells Fargo Company
05.2008 - 06.2010
- Reviewed documentation for accuracy and booked Small Business Loans, Prime Equity, Prime Equity Modifications, Home Equity, and Asset Advantage loans.
- Awarded monthly sold credit to field Reps.
- Processed approximately 20-25 wires and direct deposits monthly.
- Resolved customer service Issues.
- Worked closely with team members to streamline work processes for more efficiency.
Document Review and Maintenance Specialist
Wachovia Bank NA
12.1999 - 05.2008
- Administered and Closed Consumer Lines of Credit.
- Processed account blocking requests, rate changes and miscellaneous maintenance of Accounts.
- Processed college credit card applications.
- Streamlined work processes for faster processing
- Efficiently processed work requests with minimal Supervision
Education
No Degree - Data Processing
Forsyth Technical Community College
Winston-salem, NC01.1998
High School Diploma -
John A Holmes High School
Edenton, NC06.1983
Skills
- Strong Communication Skills
- Professionalism and Integrity
- Documentation Review
- Regulatory Compliance
- Wire and Direct Deposits
- Loan Documentation processing
- Critical Thinker
- Customer Relations
- Data Entry
- Calculations Review
Accomplishments
- Resolved product issue through consumer testing.
- Promoted to Senior Loan Servicing Representative
- Promoted to Loan Document Specialist 5
- Recipient of numerous Shared Successes
- Trained and groomed to process daily post booking Audits
- Member of EIG (Employee Involvement Group)
Timeline
Sr. Commercial Loan Servicing Representative
Wells Fargo, NA
03.2012 - 11.2024
Operations Specialist 1
Wells Fargo, NA
06.2010 - 03.2012
Loan Document Specialist 3
Wachovia Bank, A Wells Fargo Company
05.2008 - 06.2010
Document Review and Maintenance Specialist
Wachovia Bank NA
12.1999 - 05.2008
No Degree - Data Processing
Forsyth Technical Community College
High School Diploma -
John A Holmes High School
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