GALAN TURNER
Fort Lauderdale,FL
Summary
Dynamic customer service professional with proven expertise at Wyndham Resorts, adept at resolving complex issues and enhancing customer satisfaction. Skilled in complaint handling and escalation procedures, I leverage strong communication and problem-solving abilities to deliver exceptional service, ensuring compliance with quality standards and maintaining a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Call Center Representative
Wyndham Resorts
Tamarac
01.2025 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Resolved customer complaints and addressed emergency requests and needs.
- Utilized strong problem-solving skills to handle complex cases that required additional research or escalation.
Customer Service Call Center Representative
Chewy.com
Hollywood, FL
04.2022 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Penn Foster High School
Scranton, PA04.2018
Skills
- Computer skills
- Written and oral communication
- Escalation procedures
- Email support
- Script adherence
- Customer service
- Complaint handling
Timeline
Customer Call Center Representative
Wyndham Resorts
01.2025 - Current
Customer Service Call Center Representative
Chewy.com
04.2022 - 12.2024
Penn Foster High School