Galan Turner

Managed high-volume inbound/outbound patient calls.

Performed telephone triage and scheduled appointments remotely.

Processed prescription refill requests and communicated with providers electronically.

Provided patient education and answered medical questions within scope.

Updated charts, documented patient concerns, and submitted provider messages via EMR.

Verified insurance and handled administrative coordination through remote platforms.

Scheduled appointments and assisted with managing patient flow.

Collected vital signs, patient histories, and prepared patients for exams.

Administered injections, medications, and treatments under physician direction.

Relayed patient messages, coordinated prescription requests, and communicated care updates.

Maintained accurate EMR records through filing, charting, transcription, and digital entry.

Educated patients on medications, procedures, and care instructions.

Supported pre-operative patient preparation and EKG test procedures.

Contributed to workflow improvements through team collaboration.

• Managed patient information and medical histories through electronic health record (EHR/EMR) systems, ensuring accuracy and HIPAA compliance.
• Coordinated and scheduled patient appointments, optimizing provider availability and supporting high-volume virtual care workflows.
• Communicated with patients and providers via phone, email, and secure patient portals regarding appointment updates, medical inquiries, and prescription refills.
• Assisted healthcare providers with electronic documentation, charting, and telehealth visit preparation.
• Maintained organized digital records, scanned documents, and updated charts to streamline remote patient care operations.
• Supported patient engagement and follow-up initiatives to enhance virtual care experiences and ensure continuity of care.