Galathia Hasten
Carville,LA
Summary
Results-driven professional with a dedicated work ethic and strong attention to detail, previously at Neighbors Federal Credit Union. Expert in regulatory compliance and information verification, successfully expedited loan processing and enhanced customer service. Proven ability to lead teams and optimize operations, driving significant improvements in sales and customer engagement.
Overview
10
10
years of professional experience
Work History
Direct Loan Processor
Neighbors Federal Credit Union
Baton Rouge, LA
11.2021 - Current
- Process loan applications, ensuring compliance with credit union policies and regulations.
- Review borrower documentation for accuracy and completeness to expedite processing.
- Communicate with applicants to clarify information and provide updates on loan status.
- Collaborate with underwriters to resolve issues and facilitate timely loan approvals.
Center Sales Manager
Advance America
Baton Rouge, LA
12.2015 - 10.2021
- Led sales team to exceed monthly revenue targets through strategic training and mentoring initiatives.
- Developed and implemented promotional campaigns, increasing customer engagement and retention rates.
- Analyzed market trends to optimize product offerings and improve competitive positioning.
- Streamlined operational processes, enhancing efficiency in daily sales activities and customer service delivery.
- Made daily collection calls, cold calls and reminder calls to current and past due customers and those who haven’t visited us in a while.
Education
High School Diploma -
East Ascension High School
Gonzales, LABusiness Administration And Management
University of Phoenix
Tempe, AZSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Attention to detail
- Dedicated work ethic
- Customer service
- Credit and collections
Timeline
Direct Loan Processor
Neighbors Federal Credit Union
11.2021 - Current
Center Sales Manager
Advance America
12.2015 - 10.2021
High School Diploma -
East Ascension High School
Business Administration And Management
University of Phoenix