Gal'Briel Young
Farmers Branch,TX
Summary
Skilled Customer Service Representative with 5+ years of experience in customer support. Well-versed in client relations, conflict resolution, and driving client retention. Strong communicator and problem-solver with adaptability to fast-paced environments. History of enhancing customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
CSR Tier 1
Statewide Remodeling
Grapvine , TX
09.2022 - 07.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Assisted in the development of customer service procedures and policies.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
CSR Team Member
AndraGroup
01.2020 - 08.2022
- Handed a variety of communication channels including emails, calls, and chats
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
Education
High School Diploma -
Plano East Senior High School
06-2022
Skills
- MS Office software
- Business Aptitude
- Flexibility
- Computer Skills
- Detail-oriented
- Interpersonal skills
- Teamwork
- Administrative Support
- Call center experience
- Inbound and Outbound Calling
- Order Fulfillment
- Adaptive team player
Timeline
CSR Tier 1
Statewide Remodeling
09.2022 - 07.2024
CSR Team Member
AndraGroup
01.2020 - 08.2022
High School Diploma -
Plano East Senior High School
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