Jamie Vigliante
El Paso,TX
Summary
Customer Service Representative with 7+ years of experience in customer relations, medical billing, intake coordination, and veteran services. Strong problem-solving skills, exceptional communication, and a detail-oriented approach to client support.
Overview
5
5
years of professional experience
Work History
CSR Tier 1
Maximus (Medicare Federal Contract)
06.2023 - Current
- - Assist customers with Medicare eligibility, supplemental insurance, and coverage options.
- - Ensure HIPAA compliance and handle sensitive information securely.
- - Resolve billing and payment inquiries with professionalism.
Manager
Sky Zone
01.2023 - 05.2023
- - Managed daily operations and supervised a team of 20+ employees.
- - Handled customer service issues, scheduling, and event coordination.
- - Maintained financial transactions and operational efficiency.
Representative
TriWest Healthcare Alliance
10.2021 - 06.2022
- - Scheduled VA appointments for veterans with TriCare West coverage.
- - Maintained secure client records and assisted with inquiries.
Medical Billing Claims Specialist
DataMark
07.2020 - 09.2021
- - Processed medical billing claims with accuracy and compliance.
- - Explained claim denials and payments to clients.
Education
High School -
Americas High School
El Paso, TX01.2016
Skills
- Effective client communication
- Healthcare reimbursement knowledge
- Team leadership
- HIPAA compliance expertise
- Effective time management
- Effective communication
Timeline
CSR Tier 1
Maximus (Medicare Federal Contract)
06.2023 - Current
Manager
Sky Zone
01.2023 - 05.2023
Representative
TriWest Healthcare Alliance
10.2021 - 06.2022
Medical Billing Claims Specialist
DataMark
07.2020 - 09.2021
High School -
Americas High School