Gale Pettiford
Mebane,North Carolina
Summary
Dedicated customer service representative with proven expertise in active listening, relationship building, and critical thinking. Known for managing high-stress situations while delivering exceptional brand representation and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Graham Personnel Services
07.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Assistant
Duke University
09.2022 - 07.2025
- Assisted in onboarding new employees by preparing orientation materials and conducting initial training sessions.
- Supported performance appraisal processes by collecting feedback and organizing evaluation documentation for management review.
- Managed confidential employee records, safeguarding personal and professional information.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Prepare and submit visa applications and supporting documents accurately.
- Stay updated on changes in immigration laws and regulations.
- Maintain accurate records and update application statuses in the system.
Staff Assistant
Duke University
04.2006 - 09.2022
- Managed scheduling and calendar coordination for senior management, ensuring optimal time allocation.
- Assisted in budget tracking and expense reporting, ensuring adherence to financial guidelines.
- Facilitated communication between departments, enhancing collaboration on projects and initiatives.
- Organized company events and meetings, managing logistics to ensure successful execution.
- Maintained professional demeanor while managing multiple competing deadlines ensuring tasks were completed accurately and on time.
- Handled confidential documents with utmost discretion ensuring sensitive information remained secure at all times.
Executive Assistant
The University of North Carolina at Chapel Hill
08.2021 - 08.2022
- Coordinated logistics for high-level events, ensuring seamless execution and stakeholder satisfaction.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
Education
Bachelor of Science - Paralegal Studies
Liberty University
Lynchburg, VA09-2028
Skills
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Relationship building
- Professional telephone demeanor
- Building rapport
- Brand representation
Timeline
Customer Service Representative
Graham Personnel Services
07.2025 - Current
Human Resources Assistant
Duke University
09.2022 - 07.2025
Executive Assistant
The University of North Carolina at Chapel Hill
08.2021 - 08.2022
Staff Assistant
Duke University
04.2006 - 09.2022
Bachelor of Science - Paralegal Studies
Liberty University