Galen Plotkin
Davis
Summary
Owner and manager at The Clogfather Plumbing, I am experienced in small business operations and client service. Successfully implemented marketing strategies that boosted brand visibility and managed multiple technicians as well as Customer scheduling and relations. I have proven expertise in financial management and project oversight, ensuring quality work and efficient job completion
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Manager
THE CLOGFATHER PLUMBING
Davis, CA
09.2024 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw scheduling and dispatching of plumbing jobs for timely completion.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Trained and mentored staff in plumbing best practices and customer service techniques.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Cashier/Shelf Stocker
Nob Hill Foods
Santa Cruz, CA
04.2019 - 08.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction during each interaction.
- Maintained organized checkout area, ensuring cleanliness and compliance with store policies.
- Assisted in training new cashiers on procedures and best practices for customer engagement.
Cashier/Bookstore Manager
SPCA Thrift Store
Davis, CA
01.2017 - 11.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Organized merchandise displays to improve product visibility and promote sales initiatives.
- Trained new staff on operational procedures and customer service best practices.
- Sorted through books and Ran a book store in a separate building
- Implemented inventory tracking methods to maintain stock levels and minimize discrepancies.
Education
Bachelor of Science - Economics
University of California, Davis
Davis, CA06-2023
Associate of Science - Economics
Cabrio College
Santa Cruz, CA06-2020
High School Diploma -
Da Vinci Highschool
Davis, CA06-2017
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Client service
- Project management
- Operations management
- Financial management
- Bidding processes
- Accounting expertise
- Hiring and staffing
- Scheduling
Accomplishments
- Supervised team of 5 staff members.
- Launched and handled all operations for a successful business
Certification
- Holds a California state real estate license
Timeline
Owner/Manager
THE CLOGFATHER PLUMBING
09.2024 - Current
Cashier/Shelf Stocker
Nob Hill Foods
04.2019 - 08.2019
Cashier/Bookstore Manager
SPCA Thrift Store
01.2017 - 11.2017
Bachelor of Science - Economics
University of California, Davis
Associate of Science - Economics
Cabrio College
High School Diploma -
Da Vinci Highschool