GALEN REID
Greensboro,NC
Summary
I am a Customer Service Professional and star with over 10 years of customer service experience. Taking on roles in mobile phone end user and business customer service, including tech support and supervising de escalation teams. I am also very proficient in a high-volume environment with high pressure. Top notch critical thinking and rapport building, allow going the extra mile really easy for me. I am a very positive force, team oriented, and very intent on proving my skills to become and asset for any team. Very eager to show it.
Overview
15
15
years of professional experience
Work History
Valet
Healthpark Valet
04.2023 - 11.2023
- As supervisor, I delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
TECH SUPPORT
SOLUGENIX CORP
02.2022 - 01.2023
- Worked on Wendy’s helpdesk to ensure any emergencies or lingering technical issues were resolved in a timely manner
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
CDL Class A Driver
GEO FREIGHT L.L.C
11.2021 - 02.2022
- Pick and deliver containers from the port to the customer in a timely manner.
Freight Broker
BOSS MVMT L.L.C
06.2021 - 11.2021
- Self employed and worked with local logistics companies to secure freight loads for myself and drivers in my area.
Unemployed
N/A
07.2020 - 05.2021
- Bed bound due to accident.
Freight Broker
BOSS MVMT L.L.C
01.2020 - 05.2020
- Self employed and worked with local logistics companies to secure freight loads for myself and drivers in my area.
DRIVER
06.2019 - 01.2020
- ALLIANCE
- Move trailers on a truck lot.
Breakdown CSR and Dispatch
Kelly Services
03.2018 - 05.2019
- Work with stranded drivers in a high stress and volume environment
- Dispatch rescue services for the driver, sometimes in emergency situations
- Elevated to de escalation dispatch teams.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
LOCAL TRUCK DRIVER
LANDAIR
04.2017 - 03.2018
- Pick-up and delivery with truck and 53ft trailer
BDC Representative
Terry Labonte Chevrolet
02.2016 - 03.2017
- Go above and beyond to persuade the customer to come and enjoy an in-person experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Maintained current knowledge of evolving changes in marketplace.
Dispatcher
PepsiCo
05.2013 - 04.2014
- Take calls from establishment in a very high-volume atmosphere to dispatch technicians to locations with equipment issues during their peak operating hours.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Business Customer Service Representative
AT&T Mobility Call Center
11.2008 - 12.2011
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Kinesiology - Kinesiotherapy
Greensboro College
Greensboro, NC06.2005
Skills
- Very capable rapport builder and de escalator
- Very quick learner
- Extremely competent communicator
- Very eager to go above and beyond
- Incredible ability to multi task
- Versed in many systems
- Expectation Setting
- Complaint Resolution
- Information Security
Timeline
Valet
Healthpark Valet
04.2023 - 11.2023
TECH SUPPORT
SOLUGENIX CORP
02.2022 - 01.2023
CDL Class A Driver
GEO FREIGHT L.L.C
11.2021 - 02.2022
Freight Broker
BOSS MVMT L.L.C
06.2021 - 11.2021
Unemployed
N/A
07.2020 - 05.2021
Freight Broker
BOSS MVMT L.L.C
01.2020 - 05.2020
DRIVER
06.2019 - 01.2020
Breakdown CSR and Dispatch
Kelly Services
03.2018 - 05.2019
LOCAL TRUCK DRIVER
LANDAIR
04.2017 - 03.2018
BDC Representative
Terry Labonte Chevrolet
02.2016 - 03.2017
Dispatcher
PepsiCo
05.2013 - 04.2014
Business Customer Service Representative
AT&T Mobility Call Center
11.2008 - 12.2011
Kinesiology - Kinesiotherapy
Greensboro College
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