GALEN Robinson
West Hollywood,CA
Summary
Dynamic hospitality professional with extensive experience at Fogo De Chao, excelling in customer service and food service. Proven ability to enhance guest satisfaction through strong teamwork and effective time management. Recognized for increasing sales through upselling techniques and maintaining high standards of service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Banquet Server
LAZ( SUN ROSE HOTEL
West Hollywood, CA
10.2025 - Current
- Set up and break down banquet spaces to ensure seamless event execution.
- Delivered exceptional customer service to enhance guest satisfaction during events.
- Coordinated with kitchen staff to ensure timely food service and presentation standards.
- Assisted in training new servers on protocols and efficient service techniques.
- Maintained cleanliness and organization of dining areas throughout events.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Collaborated with team members to optimize workflow during high-volume service periods.
- Implemented feedback mechanisms for continuous improvement in service delivery processes.
Server
Fogo De Chao
Beverly Hills, CA
2021 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to deliver timely food service during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed payments accurately, ensuring efficient transaction handling for guests.
- Recommended menu items based on guest preferences, increasing overall sales.
I.R.D. Server
THE Surrey Hotel NYC ( A Corinthian Hotel.)
New York, NY
11.2024 - 05.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Managed dining area, maintaining cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to streamline food preparation and service delivery.
- Processed orders accurately, providing detailed menu information to enhance guest experience.
- Assisted in training new servers on restaurant protocols and service standards.
- Monitored inventory levels, communicating needs to management for timely replenishment.
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
IRD Server
1 Hotel West Hollywood
West Hollywood, CA
11.2023 - 10.2024
- Provided excellent customer service in fast-paced dining environment.
- Maintained knowledge of menu offerings to assist guests with selections.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed customer orders accurately using point-of-sale system.
- Handled guest inquiries and concerns promptly to enhance satisfaction levels.
- Trained new servers on restaurant policies and service standards for consistency.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere for guests.
- Assisted management in inventory management and stock replenishment processes.
Server
Four Seasons Hotel
Beverly Hills, CA
04.2023 - 05.2024
- Monitored tables to anticipate guest needs and provide proactive service solutions.
- Contributed to team efforts by supporting colleagues during high-demand periods.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
MR.C Hotel
Beverly Hills, CA
01.2022 - 04.2023
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to guests.
- Adapted quickly to changing environments and high-pressure situations during busy service hours.
Server/ Busser
Cheesecake Factory Inc
Woodland Hills, CA
01.2020 - 10.2021
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Upsold menu items and specials, contributing to increased sales during shifts.
- Managed cash handling and processing transactions accurately at the point of sale.
- Assisted in training new servers on service standards and restaurant protocols.
Server
Gringos Tex Mex
Jersey City, NJ
03.2017 - 03.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/ Manager
Applebee's International Inc.
Atlanta, GA, San Diego CA, New York, NY.
10.1996 - 2009
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed staff on menu knowledge, customer service protocols, and operational standards.
- Managed inventory levels, placing orders to maintain stock for food and beverage supplies.
- Implemented new procedures to enhance workflow efficiency and reduce service times.
- Conducted team meetings to address performance issues, set goals, and promote collaboration.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Collaborated with management on promotional initiatives to boost sales and enhance guest experience.
- Ensured compliance with health regulations and safety standards throughout dining area operations.
Server
Omni Hotels & Resorts
Atlanta, GA
2005 - 2008
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Fogo De Chao
Atlanta, GA
2001 - 2004
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Tucker High
Tucker, GA06-1998
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Hospitality service expertise
Timeline
Banquet Server
LAZ( SUN ROSE HOTEL
10.2025 - Current
I.R.D. Server
THE Surrey Hotel NYC ( A Corinthian Hotel.)
11.2024 - 05.2025
IRD Server
1 Hotel West Hollywood
11.2023 - 10.2024
Server
Four Seasons Hotel
04.2023 - 05.2024
Server
MR.C Hotel
01.2022 - 04.2023
Server/ Busser
Cheesecake Factory Inc
01.2020 - 10.2021
Server
Gringos Tex Mex
03.2017 - 03.2019
Server/ Manager
Applebee's International Inc.
10.1996 - 2009
Server
Fogo De Chao
2021 - 12.2025
Server
Omni Hotels & Resorts
2005 - 2008
Server
Fogo De Chao
2001 - 2004
High School Diploma -
Tucker High