Gali Munoz
New York,NY
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
10.2024 - 07.2026
- Delivered personalized beauty consultations to enhance customer satisfaction and product selection.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Trained new team members on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to create engaging product displays and drive sales.
Maitre d’/Host
Tao Downtown
11.2023 - 04.2024
- Greeted and seated guests in a prompt and courteous manner, ensuring a positive first impression.
- Managed reservations and effectively communicated wait times to guests, optimizing table turnover and customer satisfaction.
- Coordinated with kitchen and serving staff to ensure smooth flow of service and timely delivery of food and beverages.
- Resolved guest complaints and issues in a professional and proactive manner, maintaining a high level of customer service and retention.
Cocktail Waitress
Ophelia
03.2023 - 09.2023
- Demonstrated exceptional customer service skills by greeting and assisting guests, taking food and drink orders, and ensuring all needs were met in a timely and friendly manner.
- Managed a section of tables efficiently by prioritizing tasks, multitasking, and communicating effectively with team members to ensure smooth service flow.
- Utilized product knowledge to make recommendations to guests, upsell items, and provide a high level of service that resulted in increased tips and customer satisfaction.
Waitress and Hostess
Wynwood
09.2022 - 03.2023
- Greeted and seated guests in a timely and friendly manner, ensuring a positive first impression of the restaurant.
- Managed reservations and organized seating arrangements efficiently, optimizing table turnover and customer satisfaction.
- Provided attentive and personalized service to guests, anticipating their needs and ensuring a memorable dining experience.
- Collaborated with kitchen and serving staff to coordinate food and beverage orders, maintaining smooth communication and workflow throughout shifts.
Maitre d’
Pasta Vino
08.2021 - 09.2022
- Managed daily operations of a high-end restaurant, overseeing reservations, seating arrangements, and ensuring top-notch customer service.
- Developed and implemented training programs for front-of-house staff, resulting in significant improvements in efficiency and guest satisfaction ratings.
- Collaborated with executive chef to create seasonal menus and wine pairings, contributing to a 15% increase in overall restaurant revenue.
- Resolved guest complaints and conflicts in a professional and timely manner, consistently maintaining a positive and welcoming atmosphere in the restaurant.
Hostess and Cashier
BACI RESTAURANT
05.2020 - 08.2021
- Greeted and seated guests in a prompt and friendly manner, ensuring a positive first impression of the establishment.
- Answered incoming calls to take reservations and provide information about menu options and special events.
- Maintained cleanliness and organization of the hostess station, including setting up and breaking down dining areas.
- Assisted servers and management in ensuring smooth operations during busy shifts, effectively coordinating seating arrangements and wait times.
Education
Software engineer -
Pursuit
Forensic science - undefined
BMCC
Skills
- Customer service
- Restaurant experience
- Communication skills
- Bilingual
- Organization and multitasking
- Cash handling
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora
10.2024 - 07.2026
Maitre d’/Host
Tao Downtown
11.2023 - 04.2024
Cocktail Waitress
Ophelia
03.2023 - 09.2023
Waitress and Hostess
Wynwood
09.2022 - 03.2023
Maitre d’
Pasta Vino
08.2021 - 09.2022
Hostess and Cashier
BACI RESTAURANT
05.2020 - 08.2021
Forensic science - undefined
BMCC
Software engineer -
Pursuit