Galilee Arnone
Saxonburg,PA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
Work History
Manager
Optilux Wellness Center
05.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Trainer
Chic-Fil-A
06.2021 - 12.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
Education
Bachelor of Science - Biology
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Schedule preparation
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
Languages
American Sign Language
Limited Working
Timeline
Manager
Optilux Wellness Center
05.2024 - 01.2025
Team Trainer
Chic-Fil-A
06.2021 - 12.2023
Bachelor of Science - Biology
Slippery Rock University of Pennsylvania
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