GALINA ENNIS
Citrus Heights
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
5
5
years of professional experience
Work History
Animal Care Supervisor
Petco Animal Supplies Stores Inc.
Auburn, CA
01.2024 - Current
- Supervised daily animal care operations, ensuring adherence to safety and health standards.
- Developed training programs for new staff, enhancing team performance and knowledge retention.
- Managed inventory of pet supplies, optimizing stock levels and reducing waste.
- Coordinated schedules for animal care staff, improving workflow efficiency and service delivery.
- Conducted regular assessments of animal health and behavior, addressing issues proactively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
SUPERVISOR
Viking skate country
Redding, CALIFORNIA
09.2021 - 01.2025
- Trained new employees on company policies, procedures and work ethics.
- Delegated tasks to team members according to individual strengths.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Supervised daily operations, ensuring smooth workflow and adherence to safety protocols.
- Resolved customer inquiries and complaints, enhancing overall guest experience at the facility.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
CERTIFICATION IN EMERGENCY MEDICAL SERVICES -
Shasta college
Redding, CALIFORNIA08.2023
GED -
Shasta Adult Education
Redding, CALIFORNIA06.2023
Skills
- Financial Management
- Conflict resolution
- Problem solving
- Supervisory skills
- Communication and interpersonal skills
- Quality assurance standards
- Policy and procedure implementation
- Customer service
- Fast learner
Timeline
Animal Care Supervisor
Petco Animal Supplies Stores Inc.
01.2024 - Current
SUPERVISOR
Viking skate country
09.2021 - 01.2025
CERTIFICATION IN EMERGENCY MEDICAL SERVICES -
Shasta college
GED -
Shasta Adult Education