Summary
Overview
Work History
Education
Skills
Reference
Timeline
AccountManager

Galina Mao

Account Manager
Princeton,NJ

Summary

Highly skilled Hospitality and Wellness industry professional with 15 years of expertise in business operations, sales, and client relations. Able to consistently achieve business objectives through high performance, attention to detail, and commitment to customer satisfaction, build lasting business relationships, and develop positive rapport with people at all levels of responsibility.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Account Manager

Life Time
Princeton, NJ
10.2019 - Current
  • Consistently deliver over 125% of Unit Quota while meeting brand objectives
  • Active accounts originate approximately $3M annual revenue
  • Increased retention rate by 14% by developing creative solutions to problems and showing exceptional level of customer service
  • Exceeded company average engagement rate by 10% through in-depth understanding of industry specifics and trends
  • In 2021 increased in center sales by 35% through lead generation, persistent outreach, and strong relationships with local communities
  • Played integral role in in-center 86% membership dues revenue increase in Q1-Q4 2021
  • #1 Team Finisher Q4 2019 (out of 140 centers)
  • Top 5 Complete Sales Ranking Q1 2020
  • Serve as inclusion counselor

General Manager

Town Sports International
Princeton, New Jersey
05.2018 - 09.2019
  • Reviewed and analyzed club P&L statements, effectively managed costs for labor, supplies and equipment
  • Expanded personal training department by 45%, added 500+ training hours per month and increased department revenue by 76%
  • Sourced, recruited, and coached high-performance sales and personal training teams
  • Increases total lead conversion, retention, and brought club from bottom 25% to top 25% performer in NJ in 6 months
  • Set daily and weekly sales, revenue and operation goals and successfully managed 30+ staff members
  • Improved existing scheduling system and increased team satisfaction score by 15%
  • Analyzed member feedback and added multiple revenue streams (childcare, small group training, programs for seniors)
  • Organized marketing events and planned approach to sales territory of 60 corporate accounts to drive business growth

Co-Founder/Business Operations Manager

Studio Mao
New York, NY
10.2006 - 04.2018
  • 77 total projects, received 61 nominations, and won 17 awards, including Academy Award for Best Live Action Short Film (“Skin”)
  • Contacted prospective partners based on developed business opportunities and leads
  • Established and maintained relationships with financial associates, acquired and managed international accounts
  • Monitored and analyzed financial performance, planned and successfully executed fundraisers
  • Ensured compliance with insurance, legal, health and safety obligations

Education

Certified Coach - Personal Training/Corrective Exercise/Nutrition

National Academy of Sports Medicine
New Jersey
11.2019 - 11.2020

Bachelor of Science - Business Administration And Finance

Kuban State Agrarian University
Krasnodar, Russia
09.2001 - 06.2006

Skills

    Business Development

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Reference

Available upon request

Timeline

Certified Coach - Personal Training/Corrective Exercise/Nutrition

National Academy of Sports Medicine
11.2019 - 11.2020

Account Manager

Life Time
10.2019 - Current

General Manager

Town Sports International
05.2018 - 09.2019

Co-Founder/Business Operations Manager

Studio Mao
10.2006 - 04.2018

Bachelor of Science - Business Administration And Finance

Kuban State Agrarian University
09.2001 - 06.2006
Galina MaoAccount Manager