Gallie Emile
Ocala,FL
Summary
Proactive Customer Service Representative with extensive call center experience effectively managing high-stress situations and resolving conflicts with empathy. Skilled in problem-solving, conflict resolution, and developing strong customer rapport. Bringing critical thinking and active listening skills to ensure customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Aucera
04.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Specialist
Walmart
06.2021 - 04.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Dilliard High School
Fort Lauderdale06-2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Professional telephone demeanor
- Microsoft Outlook
- Appointment Scheduling
- Team Development
Timeline
Customer Service Representative
Aucera
04.2023 - 07.2024
Customer Service Specialist
Walmart
06.2021 - 04.2023
High School Diploma -
Dilliard High School
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