Gamareldin Osman
Schenectady,NY
Summary
Detail-oriented criminal justice professional pursuing a B.A. with a minor in digital forensics. Experienced in conflict resolution in high-pressure settings, enhancing public safety and law enforcement initiatives. Strong analytical and communication skills contribute to team efficiency and operational success in investigations.
Overview
3
3
years of professional experience
Work History
Team Member
Movie Theater
11.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing customer experience.
- Addressed customer concerns promptly to enhance satisfaction and loyalty. professionally.
- Assisted customers with ticket purchases and seating arrangements.
- Operate POS systems accurately and process transactions.
- Ensured safety protocols were followed in theater facilities to protect staff and customers, cleanliness, and company standards.
- Coordinated promotional events and special screenings.
- Maintained cleanliness of theater facilities and concession areas.
- Prepared and served popcorn, beverages, and snacks to patrons.
Delivery Driver
Grubhub & DoorDash
Schenectady, New York
01.2025 - 03.2026
- Transported and safely delivered items to prevent damage or loss.
- Coordinated multiple deliveries, ensuring compliance with quality service standards.
- Utilized effective time management strategies to prioritize tasks. while meeting deadlines.
- Communicated with customers regarding delivery status and changes.
- Navigated city streets efficiently using GPS technology.
- Delivered food orders promptly to ensure customer satisfaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Crew Member
McDonald's
Schenectady, New York
02.2023 - 11.2024
- Provided excellent customer service in a fast-paced environment.
- Adhered to health and safety protocols during food preparation.
- Collaborated with team to enhance operational workflow and efficiency.
- Prepared and served food items according to company standards.
- Maintained cleanliness and organization of dining area and kitchen.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure smooth operations during shifts.
- Handled cash transactions accurately at the register.
Education
Bachelor of Arts - Criminal Justice
University At Albany
Albany, NY05-2028
Associate of Science - Criminal Justice
SUNY Schenectady County Community College
Schenectady, NY05-2026
Skills
- Customer Engagement
- Customer support
- Customer Relations
- Operational Support
- Time management
- Microsoft Office
- Google Workspace
- Data analysis
- Critical Thinking
- Communication
- Conflict Resolution
- Collaborative Support
- Report Writing
- Relationship building
- Team building
- Social media expertise
- Training and mentoring
- Customer service
Personal Information
Title: Criminal Justice Professional Digital Forensics Student
Languages
Arabic
Limited
ASL
Elementary
Timeline
Team Member
Movie Theater
11.2025 - Current
Delivery Driver
Grubhub & DoorDash
01.2025 - 03.2026
Crew Member
McDonald's
02.2023 - 11.2024
Bachelor of Arts - Criminal Justice
University At Albany
Associate of Science - Criminal Justice
SUNY Schenectady County Community College