Gamelia Mustapha
Atlanta,GA
Summary
Detail-oriented financial and collections professional with 10+ years of experience in accounts receivable, loan collections, and mortgage servicing. Skilled in loss mitigation, borrower communication, and regulatory compliance, with a proven ability to manage delinquent portfolios, resolve customer disputes, and guide clients through payment or modification options. Adept at delivering accurate documentation and empathetic service in high-volume, compliance-driven environments.
Overview
17
17
years of professional experience
Work History
District Account Specialist
Schindler Elevator Corporation
Atlanta, GA
01.2022 - Current
- Manage delinquent district accounts, reducing outstanding receivables through proactive customer outreach and negotiation.
- Document all communication and maintain compliance with operating procedures.
- Lead monthly account review meetings to identify top concerns and escalate issues when necessary.
- Collaborate with legal and accounting teams to process liens and track legal collections.
- Apply strong communication and financial review skills required in loss-mitigation servicing.
Office Manager / Accounts Receivable Specialist
STOP Inc.
Atlanta, GA
11.2018 - 01.2022
- Oversee receivables for a $17M+ monthly revenue operation; manage billing, payment posting, and reconciliation.
- Conduct client outreach for delinquent accounts and establish payment arrangements.
- Provide financial reporting to executive leadership and assist in budget tracking.
- Enhance documentation systems to improve efficiency and audit readiness.
- Perform payroll and HR duties including onboarding, timekeeping, and benefits support.
Accounts Receivable Clerk
Concentra Medical Center
Hapeville, GA
10.2015 - 02.2019
- Managed inbound/outbound calls for overdue accounts and processed timely payments.
- Adjusted billing errors, posted transactions, and provided account summaries to management.
- Ensured accuracy and compliance within payment processing and documentation systems.
Student Loan Collector
West Asset Management (Alorica)
Marietta, GA
10.2010 - 09.2015
- Managed a portfolio exceeding 500 delinquent student loan accounts.
- Utilized skip tracing tools (Accurint, 411, Google) to locate borrowers.
- Reviewed borrower financial data to establish appropriate repayment solutions per federal guidelines.
- Delivered clear, empathetic communication to assist struggling borrowers and maintain compliance.
Mortgage Servicing Associate (Temp)
Greentree Mortgage Company
Atlanta, GA
01.2010 - 01.2012
- Assisted borrowers in resolving delinquent mortgage accounts through documentation collection and payment counseling.
- Supported the loss mitigation team with financial package review and preliminary modification assessment.
- Coordinated with underwriting and foreclosure departments to ensure borrower compliance and timely resolution.
- Strengthened understanding of mortgage servicing standards and investor-specific guidelines.
Account Manager
First Investors Financial Services
Atlanta, GA
01.2009 - 05.2010
- Managed high-volume outbound calls to collect delinquent auto loans (30–90+ days past due).
- Educated borrowers on hardship and modification options, including deferments and partial payments.
- Documented all borrower interactions in system of record in compliance with FDCPA regulations.
Education
Certificate - Business
Career Works, Inc.
GAGeneral Education Diploma - undefined
Albemarle High School
VASkills
- Microsoft Office Suite
- QuickBooks
- SAP
- Accurint
- Google Workspace
- Data Entry
- Pivot Tables
- VLOOKUP/HLOOKUP
Timeline
District Account Specialist
Schindler Elevator Corporation
01.2022 - Current
Office Manager / Accounts Receivable Specialist
STOP Inc.
11.2018 - 01.2022
Accounts Receivable Clerk
Concentra Medical Center
10.2015 - 02.2019
Student Loan Collector
West Asset Management (Alorica)
10.2010 - 09.2015
Mortgage Servicing Associate (Temp)
Greentree Mortgage Company
01.2010 - 01.2012
Account Manager
First Investors Financial Services
01.2009 - 05.2010
General Education Diploma - undefined
Albemarle High School
Certificate - Business
Career Works, Inc.
Core Competencies
- Loss Mitigation & Foreclosure Support
- Borrower Communication (Inbound/Outbound)
- Financial Document Review & Data Accuracy
- Collections & Recovery Strategies
- Regulatory Compliance (RESPA, FDCPA, CFPB)
- Contract Negotiation & Conflict Resolution
- Microsoft Office Suite, QuickBooks, SAP
- Documentation & Reporting
- Customer Relationship Management