Gaïna Orphée Mortel
Margate,FL
Summary
Enthusiastic, dependable, loyal professional with success assisting organizations with service delivery. Purpose-driven and excelling in roles entrusted to care, passionate in consistently maintaining professional appearance and attitude to best represent organization and to propel the right image. Eager to contribute to team success through hard work, and excellent organizational skills. Motivated to learn, grow, expand capacity and excel in the healthcare industry.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Inside Sales Specialist
Kaplan North America
Fort Lauderdale , FL
11.2021 - Current
- Managed friendly, professional customer interactions and deepened customer relationships to encourage trust, loyalty.
- Prospected continuously for new potential customers and maintained robust conversion rate to meet sales goals and objectives
- Maintained up-to-date knowledge of all products to best serve customers and maximize sales potential to drive revenue growth.
Admissions Advisor
Kaplan Higher Education
Fort Lauderdale, FL
07.2018 - 11.2021
- Conducted interviews, serviced prospective students based on their needs, qualifications to guide them in exploring age-appropriate and career-related opportunities to matriculate to online university.
- Counseled students regarding course and program selection, enrollment, class scheduling and registration toward career goal.
- Facilitated interdepartmental communications between Financial Aid office, Student Services, and Academics for smooth process.
Administrative Assistant and Research Assistant
University of Miami Department of Medicine
Miami, United States
06.2016 - 07.2018
- Assisted the Director of Clinical Research Unit with events, directing communications, improving the maintenance of IRB/regulatory files
- Developed an electronic filing as research assistant to enter and store research data for over 15 studies for the data manager
- Handled all purchase orders and conducted inventory of supplies for both research and the primary care clinic
- Processed faculty and staff reimbursements, handled office requests, several components of hiring process of new staff
- HIV/Aids Patient Education Program: Served as translator for classes
Communication Specialist- Medical Interpreter
Jackson Memorial Hospital, Interpreter Services
Miami, United States
04.2016 - 04.2017
- Serve as a Creole and French interpreter to facilitate effective communication in person and via telephone between healthcare personnel and non-English-speaking patients.
- Coordinated requests for American Sign Language Interpreters for hard-of-hearing patients through contracted agencies.
- Maintained professional code of ethics of confidentiality, impartiality
Legion of Honor and Public Affairs Intern
Consulate General of France
Miami, United States
06.2014 - 06.2015
- Oversaw course of applicants’ files to send to Washington DC, then to Paris to nominate eligible WWII US Veteran to receive France’s highest distinction: Legion of Honor
- Coordinated various components of ceremonies such as composing and delivering Veterans’ speech
- Edited, translated notable stories for Communication Director and Consul General
- Assisted Head of Public Affairs Department with public relations presentations and special events planning like Bastille Day
Student Assistant
University of Miami
Miami, United States
07.2013 - 05.2014
- Managed Physicians filing system to maintain confidentiality of personal documents (license renewals) and perform clerical duties.
- Inspect folders for patient’s visits for Sr Research Coordinator, and take inventory of research materials and assist with conferences
Office assistant
University of Miami Department of Medicine, Infectious
Miami
04.2012 - 04.2014
- Translated for patients, handled inquiries, and set reminder for patients' appointments via text, call and email communication.
- Responsible for requesting Consult Prior Authorizations, and helped maintain physicians schedules.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Volunteer and Teacher’s Assistant
Haitian Cultural Arts Alliances/ French Heritage Language Program
Miami, FL
08.2012 - 01.2013
- Collaborated with classmates to translate Edwidge Danticat’s children book: “The Last Mapou.”
- Facilitated storytelling sessions, prepared meals, and served students following reading class session
- Classmates and I created library with donated books as resource for Little Haiti’s community Organized ‘Teaching & Learning’ sessions to provide reading techniques aimed to improve family reading literacy in Haitian-American community
Volunteer
University of Miami Miler School of Medicine, Little Haiti Health Fair
Miami, Haiti
10.2013 - 10.2014
- Conducted pre-screening for patients before directing them to on-site doctors for diagnosis
- Organized patients application and coordinated list to ensure patients receive proper direction and service
- Collaborated with staff to facilitate access to care to underserved population by connecting them to clinics for follow up
Office assistant
University of Miami School of Arts & Sciences
Coral Gables, FL
09.2012 - 12.2012
- Managed student record filing system to improve document organization and management for efficient access and retrieval.
- Assisted the staff of Undergraduate Student Academic Services to facilitate students’ registration process and provided clerical support, addressing routine and special requirements.
Volunteer
SWER (Students Working For Equal Rights)
Coral Gables, United States
09.2012 - 12.2012
- Advocated for undocumented immigrants and served as a liaison between lawyers and clients during clinic by interpreting and reviewing immigration files to be processed/sent to Washington DC
- Raised awareness about social justice, equal access to education and health by organizing events on campus
Volunteer -Annual Mission Trip in Cange, Haiti
University Of Miami - United Wesley
Miami , FL
10.2013 - 10.2013
- Coordinated alongside Director for logistics in transporting volunteers and facilitated communication by translating throughout duration of mission trip
- Empowered local youth in Lahoye, Cange through leadership building activities, and served families in greatest need providing for basic needs and distributing hygiene products, clothes and shoes.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies to work with local youth.
Education
Bachelor of Arts - International Studies and French
University of Miami
Coral Gables, FL 01.2011 - 05.2015
Bachelor of Science - Bachelor of Science in Nursing - Executive Program
Florida Atlantic University
FL 01.2020 - 12.2021
Issues in Health Disparities US Healthcare Crisis: Policies and Politics Migration & Health Care—Graduate Research Project Haiti, Immigration and the Arts— Community Based Learning (Class with service component) Poverty and the Environment—Community Based Learning (Class with service component) - RELEVANT Grad- Community Based Research Projects
University of Miami
Miami, FLSkills
Proficient withMicrosoft Office and/or Google Apps for WorkBasic knowledge in Illustrator, Photoshop, InDesign
Ability to enter/ verify information with accuracy, reasonable rate of speed
Strong organizational, excellent interpersonal skills
Proficient in Cvue, SRM(SalesForce), Epic & Cerner EHR softwares, CampusLogic, Brightspace
Strong ability to work individually as well as in team, strong problem solving, decision making skills
Knowledge of routine office practices or administrative support
Exceptional client/customer service skills/ interpersonal relationship skills, over the phone as well as in person
Operations support
Timeline
Inside Sales Specialist
Kaplan North America
11.2021 - Current
Bachelor of Science - Bachelor of Science in Nursing - Executive Program
Florida Atlantic University
01.2020 - 12.2021
Admissions Advisor
Kaplan Higher Education
07.2018 - 11.2021
Administrative Assistant and Research Assistant
University of Miami Department of Medicine
06.2016 - 07.2018
Communication Specialist- Medical Interpreter
Jackson Memorial Hospital, Interpreter Services
04.2016 - 04.2017
Legion of Honor and Public Affairs Intern
Consulate General of France
06.2014 - 06.2015
Volunteer -Annual Mission Trip in Cange, Haiti
University Of Miami - United Wesley
10.2013 - 10.2013
Volunteer
University of Miami Miler School of Medicine, Little Haiti Health Fair
10.2013 - 10.2014
Student Assistant
University of Miami
07.2013 - 05.2014
Office assistant
University of Miami School of Arts & Sciences
09.2012 - 12.2012
Volunteer
SWER (Students Working For Equal Rights)
09.2012 - 12.2012
Volunteer and Teacher’s Assistant
Haitian Cultural Arts Alliances/ French Heritage Language Program
08.2012 - 01.2013
Office assistant
University of Miami Department of Medicine, Infectious
04.2012 - 04.2014
Bachelor of Arts - International Studies and French
University of Miami
01.2011 - 05.2015
Issues in Health Disparities US Healthcare Crisis: Policies and Politics Migration & Health Care—Graduate Research Project Haiti, Immigration and the Arts— Community Based Learning (Class with service component) Poverty and the Environment—Community Based Learning (Class with service component) - RELEVANT Grad- Community Based Research Projects
University of Miami