Gandhi Dorsonne
Columbus,OH
Summary
Results-oriented customer service with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvement. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Freelance Haitian-Creole Interpreter
AMN Healthcare
12.2021 - Current
- Provided English-Haitian-Creole interpretation services for busy emergency rooms and doctors visits
- Effectively interpreted in all languages on topics relating to accuracy, confidentiality, and legal and ethical responsibility
- Served as interpreters for UNOPS after the earthquake in 2010 in Haiti.
Radio & TV Host / Manager
Guy Wewe Radio
01.2011 - Current
- Supervised a team of 5 editors, associate producers, and production assistants on a wide range of projects
- Set up equipment for broadcasts and promotions at station remotes.
- Coordinated staff schedules, rotations and breaks.
Delivery Associate
Amazon
05.2019
- Drop off Amazon packages to customers within their community
- Follow strict safety standards on and off the road
- Interact with Amazon customers and the public in a professional and positive manner
- Handheld technology to manage the delivery process.
Radio & TV Host
Magik9
01.2011 - 12.2021
- Supervised a team of 5 editors, associate producers, and production assistants on a wide range of projects
- Set up equipment for broadcasts and promotions at station remotes.
- Participated in editorial meetings to discuss story ideas and content.
- Researched and analyzed newsworthy events, trends and issues.
- Collaborated with editors and other staff members to refine story angles and content.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Edited, proofread and fact-checked content for accuracy.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Fact-checked breaking news headlines by performing background research.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Presented developments in stories in live broadcasts and recordings.
Radio & TV Host /Manager
Galaxie
01.2011 - 12.2021
- Supervised a team of 5 editors, associate producers, and production assistants on a wide range of projects
- Set up equipment for broadcasts and promotions at station remotes.
Pre-load Supervisor
UPS
09.2018 - 05.2019
- Managed department resources to ensure maximum output, accuracy, and efficiency
- Met or exceed all established standards for accuracy and productivity
- Directed daily transload activities to support account objectives for level of service, cost management, customer expectations, and volume requirements
- Supervised and managed daily preload operations and warehouse employees
- Dispatched the routes for the Center and loaded the package cars for the drivers.
Industrial Operator
Cardinal Health
02.2017 - 08.2018
- Operated stand up/reach truck forklift loading and unloading
- Selected orders from itemized slot picking tickets and loaded trucks with product as directed
- Operated order picker and pallet jack
- Documented and maintained assigned equipment conditions on a daily basis
- Performed other functions and tasks as assigned.
Customer Service
Mercedes Benz
01.2014 - 02.2017
- Addressed negative customer feedback immediately
- Developed rapport with the customer base by handling difficult issues with professionalism.
Education
Associate of Arts - Marketing and public relations
CEDI - Bourdon
PORT AU PRINCE, HAITI01.2011
Skills
- Client relations specialist
- TV and radio background
- Animation production processes
- Conflict resolution techniques
- Marketing savvy
- Talented public speaker
- Time Management
- Customer Satisfaction
- Route Management
- Verbal and Written Communication
- Hazardous Materials
- Communication and Interpersonal Skills
- Strong Working Relationships
Languages
English
French
Haitian-Creole
Spanish
Timeline
Freelance Haitian-Creole Interpreter
AMN Healthcare
12.2021 - Current
Delivery Associate
Amazon
05.2019
Pre-load Supervisor
UPS
09.2018 - 05.2019
Industrial Operator
Cardinal Health
02.2017 - 08.2018
Customer Service
Mercedes Benz
01.2014 - 02.2017
Radio & TV Host / Manager
Guy Wewe Radio
01.2011 - Current
Radio & TV Host
Magik9
01.2011 - 12.2021
Radio & TV Host /Manager
Galaxie
01.2011 - 12.2021
Associate of Arts - Marketing and public relations
CEDI - Bourdon
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