Ganeshwar Singh
Ozone Park,NY
Summary
Over the past 8 years, I have been working in the Tourism and Hospitality industry, where I was able to grow and become an insightful and dedicated individual with exceptional customer service experience, administrative and management skills. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. My goal is creating efficiency and effectiveness at all levels and seeking challenging positions.
Overview
11
11
years of professional experience
Work History
Flight Operations Coordinator
SCIS Air Security
04.2022 - Current
- Coordinated flight schedules and logistics to optimize operational efficiency.
- Collaborated with ground staff to ensure timely aircraft departures and arrivals.
- Ensure equipments are searched and seal correctly.
- Assisted in the preparation of flight documentation and compliance reports.
Lead Guest Service Agent
The Gatsby Hotel
11.2020 - 03.2022
- Supervised daily operations of front desk, ensuring seamless guest check-in and check-out processes.
- Resolved guest complaints promptly, fostering positive experiences and maintaining high satisfaction levels.
- Coordinated reservations and room assignments using property management software for optimal occupancy.
- Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
Travel Consultant
Yulini Travel Inc.
05.2018 - 10.2020
- Developed customized travel itineraries based on client preferences and budget constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Researched and recommended destinations, activities, and services to enhance client experiences.
Guest Service Agent and Night Auditor
Marriott Hotel, Guyana
04.2015 - 04.2018
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes to ensure smooth guest transitions.
- Maintained knowledge of hotel services, local attractions, and amenities for guest assistance.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests efficiently.
- Oversaw daily operations, ensuring compliance with safety and quality standards in service delivery.
Education
Associate of Science - Marketing
University of Guyana
Georgetown, GY10-2012
Skills
- Strong organizational skills
- Team leadership and motivation
- Operational decision making
- Problem-solving abilities
Timeline
Flight Operations Coordinator
SCIS Air Security
04.2022 - Current
Lead Guest Service Agent
The Gatsby Hotel
11.2020 - 03.2022
Travel Consultant
Yulini Travel Inc.
05.2018 - 10.2020
Guest Service Agent and Night Auditor
Marriott Hotel, Guyana
04.2015 - 04.2018
Associate of Science - Marketing
University of Guyana