Ganeshy Hernandez
Northampton,PA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
3
3
years of professional experience
Work History
Sales Associate Manager
The Children's Place
Edison, New Jersey
03.2024 - 05.2025
- Supervised staff in the daily operations of the store.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Assisted with planning special events at the store like holiday celebrations or promotional days.
- Conducted weekly training sessions for new sales associates.
Customer Service Representative
Charlotte Russe
Freehold, New Jersey
01.2022 - 01.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Vocational Middlesex
Perth Amboy, NJ06-2024
Timeline
Sales Associate Manager
The Children's Place
03.2024 - 05.2025
Customer Service Representative
Charlotte Russe
01.2022 - 01.2024
High School Diploma -
Vocational Middlesex