Ganet Wills
Brooklyn ,NY
Summary
Dynamic and results-driven professional with a proven track record at Cars Unlimited Auto, adept in relationship building and negotiation. Leveraged market research and customer feedback to exceed sales targets, enhancing dealership revenue. Exhibits a goal-oriented mindset and technical aptitude, excelling in sales strategies and customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Car Dealer/Owner
Cars Unlimited Auto
New York
01.2008 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Contributed to the development of dealership sales strategies by providing valuable input based on market research and customer feedback.
- Conducted thorough market research to stay current on industry trends and competitor offerings.
- Boosted dealership revenue by consistently meeting and exceeding sales targets.
- Implemented effective negotiation strategies, securing favorable deals for both customers and the dealership.
- Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.
- Increased customer satisfaction by providing exceptional service and tailored vehicle recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed day-to-day business operations.
Customer Service/Receptionist
Stephen Singer Inc. Diamond Wholesaler
New York, Ny
07.2004 - 11.2006
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Facilitated smooth office operations with timely ordering of supplies and inventory management.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Coordinated conference room bookings, equipment setup, and catering requirements for successful meetings.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma - General Study
Boys And Girls High School
Brooklyn, NYDiploma - Computer Office Specialist
Drake Business
Queens, NY06.2001
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Cross-selling techniques
- Technical aptitude
- Negotiations strength
- Competitive
- Goal oriented
- Relationship building
- Vehicle preparation
- Sales conversion
- Sales strategies
- Upselling strategies
- Problem-solving
- Creative thinking
- Cash handling
Certification
Dental Assistant.
Loss Prevention
Timeline
Car Dealer/Owner
Cars Unlimited Auto
01.2008 - Current
Customer Service/Receptionist
Stephen Singer Inc. Diamond Wholesaler
07.2004 - 11.2006
High School Diploma - General Study
Boys And Girls High School
Diploma - Computer Office Specialist
Drake Business