Gangadai Mulchan
Rosedale
Summary
Qualified agent with a documented history of meeting and exceeding goals. Known for strong relationship-building skills and commitment to maintaining loyal customers.
Possess strong willed and ability to handle high-pressure environments and maintain a professional workforce.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cargo Office Agent
Worldwide Flight Services
Queens
07.2022 - Current
- Document Management: Verify shipping documents like AWB, manifests, and also all dangerous goods documents.
- Communication: Communicate with customers on a daily basis, answer questions they may have regarding their shipment, and help to resolve any issues they may encounter.
- Data Entry: Enter shipping information, shipment details, and description into the system.
- Freight Charges: Collect and charge customer air freight charges when necessary.
- Dangerous Goods Handling: Accept and handle all dangerous goods documents in accordance with regulations.
- Safety and Security: Comply with safety and security regulations and procedures.
FLIGHT PLANNING.
- Prepare flight manifests, including weight and balance calculations, to optimize loading and prevent overloading.
- Prepare and process shipping documents, such as AWB, manifests, and customs declarations, and ensure all documents are accurate and comply with relevant regulations and company procedures.
Education
High School Diploma -
Hindu College
Guyana09-2014
Skills
- Document management
- Data entry
- Freight charges
- Dangerous goods handling
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Flight planning
- Process optimization
- Multitasking
- Conflict resolution
Certification
- Administrative Assistant 101
- Quickbooks 101
Timeline
Cargo Office Agent
Worldwide Flight Services
07.2022 - Current
High School Diploma -
Hindu College