Alicia Landowski
Bridgeview,IL
Summary
Detail-oriented professional with strong communication and problem-solving skills. Experienced in managing customer interactions and ensuring satisfaction in fast-paced environments. Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Cargo Office Agent
Prospect
Chicago , Illinois
03.2026 - Current
- Verified accuracy of shipment documentation, including bills of lading and customs papers.
- Processed cargo documentation, ensuring timely shipments and deliveries.
- Coordinated with truck drivers on pickup and delivery schedules.
- Collaborated with team members to promptly resolve operational issues.
Cashier/Customer Greeter
Lexus of Westmont
Westmont, Illinois
05.2025 - 10.2025
- Handled cash, credit, and financing transactions with attention to detail.
- Processed customer transactions accurately and efficiently at luxury automotive dealership.
- Maintained a clean and organized checkout area to enhance customer experience.
- Educated customers on financing options and dealership promotions effectively.
BDC Service Representative
Lexus of Orland
Orland Park, Illinois
03.2023 - 09.2024
- Responded to customer inquiries regarding service options and vehicle maintenance.
- Resolved customer complaints and issues in an efficient manner.
- Followed up with customers post-service to ensure satisfaction and gather feedback.
- Maintained accurate records of customer interactions and transactions.
- Scheduled service appointments and managed calendar for technicians.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2022
Skills
- Communication skills
- Customer engagement
- Time management
- Problem solving
- Team collaboration
- Stress management
- Clear communication
Languages
Polish
Native/ Bilingual
Certification
- CPR American Red Cross
Timeline
Cargo Office Agent
Prospect
03.2026 - Current
Cashier/Customer Greeter
Lexus of Westmont
05.2025 - 10.2025
BDC Service Representative
Lexus of Orland
03.2023 - 09.2024
High School Diploma -
Argo Community High School