Gannetta Jackson
Birmingham,Alabama
Summary
Dynamic Claims Service Specialist with a proven track record at Allstate Insurance Co, excelling in claims investigation and policy interpretation. Enhanced customer satisfaction through efficient claims resolution and streamlined processes, fostering client retention. Adept at maintaining confidentiality while utilizing Microsoft Office for data management and reporting.
Experienced claims professional prepared for role with strong focus on team collaboration and results. Skilled in managing claims, assessing damages, and ensuring timely resolutions. Known for reliability and adaptability in dynamic environments. Adept at utilizing analytical skills and customer service expertise to drive positive outcomes.
Overview
17
17
years of professional experience
Work History
Claims Service Specialist
Allstate Insurance Co
08.2018 - Current
- Maintained accurate records of all claims activities, ensuring compliance with company policies and regulatory requirements.
- Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
- Collaborated with adjusters and underwriters to ensure accurate claim assessments and proper policy coverage.
- Streamlined the claims process for faster resolutions, resulting in increased client retention.
Collection Customer Service Representative
Portfolio Recovery Associates
11.2018 - 02.2019
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
Billing Specialist
Spectrum
09.2016 - 06.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Collection Manager
Easy Money Collections
02.2008 - 09.2016
- Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05-1992
Skills
- Claims investigation
- Microsoft office
- Policy interpretation
- Confidentiality
- Metric
Timeline
Collection Customer Service Representative
Portfolio Recovery Associates
11.2018 - 02.2019
Claims Service Specialist
Allstate Insurance Co
08.2018 - Current
Billing Specialist
Spectrum
09.2016 - 06.2018
Collection Manager
Easy Money Collections
02.2008 - 09.2016
High School Diploma -
Ridgeland High School
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