Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ganuradha Kooma

Bethlehem,PA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and satisfaction through effective communication and suggestive selling. Recognized for maintaining cleanliness standards and fostering team collaboration, resulting in increased repeat business and a welcoming dining experience.

Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bartender

Buffalo Wild Wings
09.2024 - Current
  • Served high customer volumes during mornings and afternoons.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Cook

Buffalo Wild Wings
04.2022 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Prepared and served various food items in fast-paced kitchen environment.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured and mixed ingredients according to precise recipes for best results.

Cashier/Takeout

Buffalo Wild Wings
04.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash and card transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Education

Nazareth Area High School
501 East Center Street, Nazareth PA

Associates In General Studies -

Northampton Community College
3835 Green Pond Rd, Bethlehem, PA 18020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Suggestive selling

Timeline

Bartender

Buffalo Wild Wings
09.2024 - Current

Server

Buffalo Wild Wings
05.2023 - Current

Cook

Buffalo Wild Wings
04.2022 - Current

Cashier/Takeout

Buffalo Wild Wings
04.2021 - 03.2022

Nazareth Area High School

Associates In General Studies -

Northampton Community College

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Ganuradha Kooma