Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gao Lee

Centerton

Summary

Versatile and results-driven professional with experience in insurance sales, executive support, content writing, team onboarding, and SEO. Proven ability to manage high-volume tasks under pressure, from producing $1,500+ in daily insurance sales to writing 100+ SEO articles per day. Adept at delivering employee orientations, supporting business operations, and writing client-focused content across diverse industries. Committed to clear communication, efficient processes, and exceeding expectations in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Licensed Property and Casualty Insurance Ag

Cheapest Auto Insurance
Tulsa
09.2021 - Current
  • Recognized as a Senior Agent, handling escalated customer calls and complex policy issues.
  • Generated $1,500+ in daily insurance sales using TurboRater by crafting personalized auto and property quotes.
  • Played a key role in transitioning from an external agency to an independent brand (Save Money Care Insurance), supporting operations, system setup, and client communications.
  • Managed high-volume client communication through TextUs, email, and phone, delivering tailored support to high-conflict clients.
  • Delivered policy walkthroughs via Zoom and in-person, increasing conversion rate by 15%.
  • Maintained accurate and compliant customer records using Excel and Google Docs.

Executive Assistant

Ogden Industries, LLC (Private RV Park Investor)
Tulsa
08.2020 - 08.2021
  • Supported the acquisition of two RV parks, helping with loan research, closing paperwork, and banking setup.
  • Designed and launched websites for both RV parks, later collaborating with developers to optimize design and SEO.
  • Hired and coordinated with freelance professionals for bookkeeping and business support.
  • Managed personal and business budgets in Excel, providing clear monthly tracking and reporting.
  • Oversaw calendar, email communications, and task management to streamline operations.

Search Engine Optimization Specialist

Make Your Life Epic – Business Coaching Agency
Jenks
12.2019 - 08.2020
  • Utilized keyword research tools such as Google Adwords and SEMrush to identify target keywords for SEO campaigns.
  • Provided detailed monthly reports outlining progress towards goals established at the beginning of each project.
  • Identified, evaluated, and procured hardware and software for implementing online marketing campaigns.
  • Analyzed website analytics data to measure the effectiveness of SEO initiatives.
  • Created content optimization campaigns to increase website visibility and traffic.

Orientation Team Leader

Harps
Lincoln
02.2017 - 06.2019
  • Delivered weekly orientation sessions for new hires, introducing company policies, safety procedures, and service expectations.
  • Created printed materials and onboarding guides to support a smooth transition into store roles.
  • Worked on the sales floor in between orientations, supporting inventory management and customer service.
  • Facilitated job shadowing and team-building exercises to help new hires integrate with store operations.

Education

High School -

Lincoln High School
Lincoln, AR
05.2019

Associate of Science - Business Administration in Business

Northwest Arkansas Community College
Bentonville, AR, US

Skills

  • Insurance Sales & Policy Advising (TurboRater, TextUs)
  • Content Writing & SEO (Google Ads, SEMrush)
  • Administrative & Executive Support (Microsoft Office, Zoom)
  • Team Training & Onboarding
  • Customer Service & Conflict Resolution
  • Web Content Management
  • Budget tracking and documentation
  • Cross-Department Collaboration

Certification

Personal Lines License - Property and Casualty

Timeline

Senior Licensed Property and Casualty Insurance Ag

Cheapest Auto Insurance
09.2021 - Current

Executive Assistant

Ogden Industries, LLC (Private RV Park Investor)
08.2020 - 08.2021

Search Engine Optimization Specialist

Make Your Life Epic – Business Coaching Agency
12.2019 - 08.2020

Orientation Team Leader

Harps
02.2017 - 06.2019

High School -

Lincoln High School

Associate of Science - Business Administration in Business

Northwest Arkansas Community College

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