Gaoussou Gueye
Windsor Mill,MD
Summary
Hardworking and professional individual with a Secret Clearance, bringing innovative leadership skills, superior communication, analytical, and decision-making abilities. Demonstrated commitment to quality through completion of CompTIA Security+ Training is Seeking employment within the IT Industry, showcasing eagerness to learn and comprehend new methods and systems. Proven track record of efficiently working under pressure, successfully managing multiple priorities and projects. Possesses capability to accurately and effectively troubleshoot and solve technical problems.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
US Army
10.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 315 Battalion employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment and enhancing IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Information Technology Specialist (25B)
MD Army National Guard (1297th CSSB)
09.2022 - Current
- Information Technology Specialists with the great responsibility of maintaining, processing, and Perform the system administrator duties such as compiling report data and quality control
- Call upon to help military civilians and soldiers in the installation with troubleshooting and solving technical problems, as well as operation and maintenance of information processing equipment
- Performs system administration (SA) and maintains computers and servers within the computing environment (CE) and the network environment (NE)
- Performs network administration (NA); installs, configures, and maintains network equipment within the LAN
- Performs Network Operations (NETOPS) Service Desk Management
Budget Analyst
MD Army National Guard (G3)
08.2020 - Current
- Meet the National Guard Bureau (NGB) regulations and Maryland state policies, by using computer systems DAMPS, AFCOS, GFEBS, and Microsoft Office products to process information to support the Maryland National Guard Troops
- Analyzes, reviews, and manages budget accounts to ensure obligations are met and proper adjustments or recommendations are made, examine and review cost reviews for completeness, accuracy, and conformance with procedures and regulations in DAMPS
- Provide program managers with cost reviews of fund availability to achieve the balance of all funds
- Trained on the military pay system and collected data in present and future planning DAMPS State admin, support the Maryland National Guard with account access, effectively troubleshoot and solve technical problems, and Provide DAMPS training to Readiness NCOs Maintain and keep track of the Property book
Telecom Tech/(CSO) Technician
TYTO ATHENE
06.2017 - 03.2022
- Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling such as Category 3,4,5,6, and Fiber optic Structured Cable Distribution systems
- Evaluate, diagnose, troubleshoot, and perform upgrades on communication equipment such as Analog, Digital, and VOIP phones
- Complete required Documentation in a variety of written and electronic formats according to company standards, coordinate with other Team Members to complete projects/ work orders make and take decisions and actions
- Respond to emergency situations during or after hours to resolve immediate client concerns, maintain inventory and ensure availability of required Items as required
- Attend Meetings, workshops, and training to gather information required to perform job functions, achieve performance targets established by leadership, and perform other duties assigned by management.
Temporary Network Technician
Robert Half Technology
06.2017 - 07.2017
- Racking and Stacking network servers, setting up access points, and multitasking while assisting with any cabling needs on sites for an effective operation
- Providing efficient technical support installing and implementing maintenance at the customer’s request
- Applying knowledge of computer hardware and software to support last-minute demands and ensure smooth operation of projects.
Education
US Army Information Technology Specialist (25B) -
High Tech Regional Training Site Maintenance Tobyhanna Army Depot
US Army Automated Logistics Specialist course (92A) -
The 244th Quartermaster Battalion
Associate of Science (A.S.) - Information System Security
The Community College of Baltimore County
Associate of Science (A.S.) - Robotics Technology
Baltimore City Community College
Certification, CompTIA Security Plus (2022) -
Skills
- Help Desk Experience
- Virtualization Technologies
- Fast Learner
- LAN Technology
- Servers, Router configuration
- Hardware/Software Installation and Troubleshooting
- Excellent Communication skills
- Efficient Time Management
- Team Player
- Strong analytical and customer service skills
- Server Management
- Helpdesk call support
- Telecommunications network oversight
Workschedule
Full-time
Desiredlocations
- Maryland
- District of Columbia
Jobtype
Permanent; Telework
Awards
CCNA 1 and CCNA 2 (2022)
Timeline
IT Support Specialist
US Army
10.2023 - Current
Information Technology Specialist (25B)
MD Army National Guard (1297th CSSB)
09.2022 - Current
Budget Analyst
MD Army National Guard (G3)
08.2020 - Current
Telecom Tech/(CSO) Technician
TYTO ATHENE
06.2017 - 03.2022
Temporary Network Technician
Robert Half Technology
06.2017 - 07.2017
US Army Information Technology Specialist (25B) -
High Tech Regional Training Site Maintenance Tobyhanna Army Depot
US Army Automated Logistics Specialist course (92A) -
The 244th Quartermaster Battalion
Associate of Science (A.S.) - Information System Security
The Community College of Baltimore County
Associate of Science (A.S.) - Robotics Technology
Baltimore City Community College
Certification, CompTIA Security Plus (2022) -
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