CAMILO GARCIA
Voorhees
Summary
Dynamic, results-driven professional with over 15 years of experience in team leadership, customer service, training, and operations. Proven track record of driving business growth, optimizing team performance, and cultivating strong customer relationships in fast-paced environments. Hands-on experience using ADP payroll solutions, giving me a user’s perspective on the value of well-executed B2B software. Adept at mentoring talent, hitting sales goals, and creating engaging, efficient work cultures. Now seeking to bring my leadership and client-focused mindset into a new challenge: B2B sales in a collaborative, high-growth organization like ADP.
Overview
19
19
years of professional experience
Work History
Regional Trainer
Jersey Mike’s JMB Foods
South Jersey
01.2022 - Current
- Train and support over 100 team members across 6 store locations, focusing on operational excellence, customer experience, and leadership development.
- Developed and promoted 2 assistant managers into General Manager roles, including the leader of the franchise’s highest-volume store.
- Played a key role in the launch of a new store, resulting in the top-performing grand opening across 49 franchise locations.
- Establish vibrant service culture centered on genuine customer engagement, supporting continuous sales growth and achieving industry-low turnover rates.
- Coach team members on food safety, efficiency, and cost control, leading to lower labor costs and improved profit margins.
- Act as the communication bridge between frontline teams and regional leadership to identify needs, solve problems, and support ongoing performance.
- Guide team members through certification programs, promoting a learning culture and consistent upward mobility.
- Contribute to stores that are consistently ranked among the top-performing in the entire Jersey Mike’s system of over 3,000 locations.
Operations Manager
Jersey Mike’s Corporate Division
Horsham
08.2016 - 12.2021
- Oversaw full operations of a high-volume store, managing 20+ employees and driving consistent 10% YoY sales growth over 5 years.
- Recruited, trained, and developed staff with a focus on internal promotions and low turnover, creating a strong people-first culture.
- Led transition to a 90% digital sales model during COVID-19 by implementing strategic ordering, delivery, and team workflow changes.
- Reduced labor and food costs by optimizing staffing and training on inventory control and operational efficiency.
- Used ADP’s payroll platform to process payroll accurately and address employee concerns — hands-on experience with client-side ADP tools.
- Collaborated cross-functionally with vendors, regional managers, and other store leaders to solve logistical challenges and improve efficiency.
- Fostered local partnerships and fundraisers to build brand presence and community engagement.
Assistant Manager
Jersey Mike’s
Whippany
08.2006 - 05.2016
- Promoted from crewmember by taking initiative and independently learning essential managerial tasks such as scheduling, inventory, and equipment maintenance.
- Built strong interpersonal and networking skills within the corporate side of the company and transitioned to a corporate management role.
- Assisted in hiring, training, and leading crew members to support high service standards and operational performance.
Education
B.A. - Communication Arts
Ramapo College of New Jersey
Mahwah, NJ01.2016
A.A.S. - Graphic Design
County College of New Jersey
Randolph, NJ01.2014
Skills
- Team leadership
- Operations management
- Customer relationship management
- Sales strategy
- Training and development
- Payroll systems
- Labor cost control
- Community engagement
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Regional Trainer
Jersey Mike’s JMB Foods
01.2022 - Current
Operations Manager
Jersey Mike’s Corporate Division
08.2016 - 12.2021
Assistant Manager
Jersey Mike’s
08.2006 - 05.2016
B.A. - Communication Arts
Ramapo College of New Jersey
A.A.S. - Graphic Design
County College of New Jersey
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