Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gardell Newman

Hammond,IN

Summary

Accomplished Assistant Manager with a proven track record at Strack & Van Til, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, coupled with exceptional customer service skills, significantly improved store efficiency and team performance. Mastery in problem resolution and product knowledge led to a positive shopping environment and operational excellence.

Overview

32
32
years of professional experience

Work History

Assistant Manager Night Crew

Strack & Van TIl
09.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels on shelves, and forecast future needs.
  • Delegates assignments to meet coverage and service demands.

Grocery Associate

Ultra Foods
10.1993 - 06.2017
  • Assisted shoppers in locating desired products quickly, resulting in increased customer satisfaction and sales.
  • Pleasantly greeted customers and provided prompt courteous service and provided helpful solutions in a timely manner.
  • Trained new employees on store procedures, policies, and best practices, fostering productive work environment for all team members.
  • Ensured well-stocked store by consistently replenishing shelves with fresh merchandise.
  • Collaborated with fellow associates to complete tasks efficiently and maintain smoothly functioning store environment.
  • Managed inventory accurately by conducting regular counts and updating records accordingly.
  • Contributed to store safety by quickly addressing spills or hazards, minimizing risk of accidents.
  • Coordinated with department managers on promotional displays, effectively showcasing sale items to boost revenue.
  • Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
  • Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
  • Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
  • Streamlined product rotation process to minimize waste while ensuring availability of fresh goods for purchase.
  • Completed special projects as assigned by management, demonstrating flexibility and adaptability within role of Grocery Associate.
  • Elevated overall shopping experience through attention to detail when stocking shelves with easy-to-read labels facing forward.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.

Education

High School Diploma -

Roosevelt High School
East Chicago, IN
06.1980

Skills

  • Customer Relations
  • Staff Training and Development
  • Staff Supervision and Task Delegation
  • Staff Workload Management
  • Employee Orientation, Training and Performance Evaluation
  • Customer Service
  • Some Computer Skills
  • Needs Assessment
  • Good Judgment and Decision-Making
  • Professional and Courteous
  • Work Planning and Prioritization
  • Problem Resolution
  • Product and service knowledge

Timeline

Assistant Manager Night Crew

Strack & Van TIl
09.2017 - Current

Grocery Associate

Ultra Foods
10.1993 - 06.2017

High School Diploma -

Roosevelt High School