Gardenia Crockett
Jackson,MS
Summary
Compassionate healthcare support professional with 5+ years in patient access, in-home caregiving, benefits coordination, and medical call center operations. Expertise in navigating healthcare systems and insurance processes, coordinating care, and resolving billing issues. Committed to empowering patients through advocacy and comprehensive knowledge of healthcare resources to enhance outcomes and satisfaction.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Caregiver
Home Instead Senior Care Home
Clinton, MS
01.2026 - Current
- Assisted clients with daily living activities and personal care tasks such as bathing, dressing, and grooming to ensure personal hygiene.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered medications according to prescribed schedules and guidelines.
- Prepared meals according to dietary requirements and assisted with feeding.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Coordinated transportation for medical appointments and social outings.
- Communicated effectively with families about client needs and progress.
- Documented care activities in compliance with agency policies and regulations.
- Trained new caregivers on procedures and best practices for client care.
Patient Access Data Integrity Specialist I
University of Mississippi Medical Center
Jackson, MS
01.2024 - 04.2025
- Perform timely and accurate patient intake and throughput functions, including financial screening and verifying insurance eligibility, benefits, and medical necessity. Obtain prior authorizations to prevent treatment delays and ensure coverage for treatment.
- Maintained an accurate Master Patient Index and patient records, ensuring compliance with insurance coverage and financial clearance requirements while collaborating with clinical and billing departments to resolve data discrepancies.
- Conducted regular audits to maintain data integrity and compliance standards.
- Collaborated with clinical teams to streamline data entry processes.
- Analyzed discrepancies in patient records and resolved issues promptly.
- Maintained documentation of data management procedures and protocols.
- Provide clear information to patients regarding their insurance coverage, copayment obligations, and hospital procedures.
- Calculated and collected co-pays and out-of-pocket amounts from patients while registering and scheduling them, managing check-ins and check-outs, and ensuring accurate entry of patient demographic and insurance information.
- Maintained data integrity by creating and enforcing policies and procedures for the collection, storage, retrieval, archiving, and destruction of all data.
Benefits Specialist / Retirement Specialist
Alight, Inc.
09.2022 - 02.2023
- Oversaw 401(k) and stock purchase plans, processed updates, and educated employees on the impacts.
- Administered 400+ employee benefit accounts, ensuring precision and timeliness in processing.
- Assisted employees with enrollment in health insurance plans and retirement programs.
- Ensured compliance and communicated benefit changes effectively.
- Worked remotely to manage employee benefit inquiries and support.
- Provided guidance on health, retirement, and wellness benefits to employees.
- Collaborated with vendors to resolve benefits-related inquiries and issues.
- Reviewed and updated benefit materials to ensure compliance with regulations.
- Assisted employees in understanding their benefits options and eligibility requirements.
- Processed benefit claims and maintained records for auditing purposes.
- Developed communication materials regarding changes in employee benefits programs.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Maintained records of employee participation in various benefits programs.
- Provided assistance to plan participants by explaining benefit information to ensure educated selections.
- Provided guidance on claims processing procedures to ensure timely payments.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
Customer Service Representative
Adecco
07.2021 - 02.2022
- Resolved complex cases, managed escalations, adjudications, and identified potential fraud to uphold the integrity of the claims process.
- Collaborated remotely with team to achieve objectives and maintain service quality.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Managed order processing and tracked shipments using internal systems.
- Collaborated with team members to enhance overall customer service experience.
- Documented customer interactions in the database for future reference.
- Maintained knowledge of products and services to provide up-to-date support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Caregiver
Home Instead Senior Care
Clinton, MS
12.2020 - 07.2021
- Assisted clients with daily living activities and personal care tasks.
- Supported bathing, dressing and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated transportation for medical appointments and social outings to ensure client access to necessary services.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Documented care activities to maintain compliance with agency policies and support quality assurance.
- Prepared meals according to dietary requirements and assisted with feeding.
- Executed light housekeeping tasks, including laundry and changing linens, to maintain a clean environment for clients.
- Communicated effectively with families about client needs and progress.
- Maintained a clean and well-organized environment for client happiness and safety.
Inventory Manager
WIS International
07.2020 - 12.2020
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Oversaw inventory audits to verify accuracy and compliance with company standards.
- Executed inventory audits across retail and healthcare environments to ensure accuracy.
- Identified discrepancies and contributed to stock control initiatives for enhanced accuracy.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Developed inventory management procedures to enhance efficiency and reduce errors.
- Trained staff on inventory control systems and best practices for accuracy.
- Utilized handheld scanners for efficient data entry and tracking.
- Reviewed inventory stocking levels and helped coordinate return or transfer of excess inventory.
- Monitored inventories on computer to generate accurate reports.
- Reviewed inventory stocking levels and helped coordinate return or transfer of excess inventory.
- Created reports on inventory levels, trends, costs, deliveries for upper management review.
Scheduler / Receptionist / Dispatcher
ProTel, Inc.
Pearl, MS
02.2018 - 07.2020
- Coordinated scheduling for multiple projects to ensure timely completion.
- Developed and maintained detailed schedules using scheduling software tools.
- Communicated schedule changes effectively throughout the organization when necessary.
- Managed resource allocation to optimize workflow efficiency across teams.
- Dispatched on-call providers and maintained HIPAA-compliant records to safeguard patient information and facilitate seamless communication between providers and patients.
- Scheduled patient appointments efficiently to ensure optimal time management.
- Communicated schedule changes effectively throughout the organization.
- Maintained accurate records of all tasks completed by the team.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Resolved scheduling disputes between internal stakeholders effectively.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Managed high-volume calls for a medical answering service.
Education
High School Diploma -
Jim Hill High School
Jackson, MS 08.2010 - 05.2014
Skills
- Patient Advocacy & Care Coordination
- Communication & Empathy
- Insurance & Benefits Knowledge
- Problem Solving & Conflict Resolution
- Healthcare Administration
- Attention to Detail
Timeline
Caregiver
Home Instead Senior Care Home
01.2026 - Current
Patient Access Data Integrity Specialist I
University of Mississippi Medical Center
01.2024 - 04.2025
Benefits Specialist / Retirement Specialist
Alight, Inc.
09.2022 - 02.2023
Customer Service Representative
Adecco
07.2021 - 02.2022
Caregiver
Home Instead Senior Care
12.2020 - 07.2021
Inventory Manager
WIS International
07.2020 - 12.2020
Scheduler / Receptionist / Dispatcher
ProTel, Inc.
02.2018 - 07.2020
High School Diploma -
Jim Hill High School
08.2010 - 05.2014