Gareesha Peoples
Pittsburgh,PA
Summary
Dedicated professional with strong customer service skills. Proven ability to train and mentor staff while ensuring compliance with safety standards. Ready to enhance team performance and uphold quality in a fast-paced environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Crew Trainer
Delight Restaurant
Pittsburgh, PA
04.2017 - Current
- Trained new crew members on operational procedures and customer service standards.
- Developed and implemented training materials to enhance team performance and efficiency.
- Monitored daily operations to ensure adherence to quality and safety standards.
- Provided ongoing coaching and feedback to improve staff skills and engagement.
Sales Associate
Clarie’s
Homestead, PA
06.2014 - 07.2016
- Enhanced customer engagement through product knowledge and personalized service.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new sales associates on company policies, procedures, and best practices for customer interaction.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Solved customer challenges by offering relevant products and services.
Sales Associate/ 3rd Key Holder
Ashley Stewart
Pittsburgh, PA
05.2012 - 11.2014
- Cultivated strong customer relationships to enhance shopping experience.
- Assisted in inventory management to ensure product availability and presentation.
- Executed sales transactions efficiently using point-of-sale systems.
- Trained new staff on store policies and customer service techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Daycare Worker
Community Preschool and Nursery
Pittsburgh, PA
10.2010 - 03.2012
- Supervised daily activities and ensured children's safety in care environment.
- Developed engaging curriculum that promoted cognitive and social development among preschoolers.
- Collaborated with parents to address children's needs and provide progress updates.
- Implemented behavior management techniques to foster positive interactions among children.
Rides Operater
Kennywood Park
West Mifflin, PA
05.2005 - 10.2010
- Operated amusement rides, ensuring safety protocols and guest satisfaction.
- Trained new staff on operational procedures and ride safety standards.
- Monitored ride performance and addressed mechanical issues promptly.
- Implemented improved workflow processes to enhance guest experience during peak hours.
- Collaborated with team members to maintain cleanliness and organization in assigned areas.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
High School Diploma -
Woodland Hills
Pittsburgh, PA06.2004
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Safe food handling
- Team leadership and supervision
- Food safety understanding
- Cleaning and sanitation
- Staff education and training
- Product knowledge
- Mentorship
Certification
- Certified Team trainer , Delight restaurant group 2yrs
Timeline
Crew Trainer
Delight Restaurant
04.2017 - Current
Sales Associate
Clarie’s
06.2014 - 07.2016
Sales Associate/ 3rd Key Holder
Ashley Stewart
05.2012 - 11.2014
Daycare Worker
Community Preschool and Nursery
10.2010 - 03.2012
Rides Operater
Kennywood Park
05.2005 - 10.2010
High School Diploma -
Woodland Hills