Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Gareth Robinson

Pataskala,OH

Summary

Diversely Skilled Technical Engineer going on 7 years of Experience Helping Businesses maintain smooth operations.


Demonstrated expertise in spearheading and supporting a diverse array of projects encompassing hardware and site conversions, lifecycle management of switches, fiber optics, access points (APs), cameras, and full site overhauls and retrofits.


Proficiently managed change processes, ensuring seamless execution and adherence to Amazons Standards


Proactively resolved complex network and software issues, adeptly installing and configuring software related to Cisco and Commodity Equipment, while providing operational support when necessary.

Overview

10
10
years of professional experience

Work History

IT Engineer

Amazon
07.2017 - Current
  • Performed scheduled service work, installations, testing and repairs.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Participated in system development life cycle from requirements analysis through system implementation.

Manager

Drummond Financial
02.2014 - 07.2017
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 4 locations.
  • Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

SIA Degree - Security And Protective Services

Thomas Danby College
Leeds

Bachelor of Science, IT (BSIT To MSITM) - Bachelor’s in IT And Master’s in IT Management

Western Governors University
Salt Lake City, UT
06.2026

Skills

  • MDF & IDF Deployments along with Decommission
  • Server Maintenance
  • Switch Configuration
  • Change Management
  • Technical Support
  • Remote Support
  • Technical Documentation
  • Technical Troubleshooting
  • System Updates
  • Troubleshooting and Resolution

Additional Information

I am currently pursuing a Bachelor Degree in Information Technology leading directly to my Masters in IT Management (BSIT to MSITM) at Western Governors University, concurrently undertaking the AWS Certified Cloud Practitioner course to attain the CCP Certification.

Timeline

IT Engineer

Amazon
07.2017 - Current

Manager

Drummond Financial
02.2014 - 07.2017

SIA Degree - Security And Protective Services

Thomas Danby College

Bachelor of Science, IT (BSIT To MSITM) - Bachelor’s in IT And Master’s in IT Management

Western Governors University

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Gareth Robinson