Robert Frumin
Bristol,PA
Summary
Highly versatile Senior Operations Engineer with 10+ years experience supporting enterprise technology environments. Performed support leveraging endpoint mobile device management, systems administration collaboration, and hardware/software diagnostic expertise. Adept at managing complex technical incidents and delivering high quality support across distributed environments. Known for strong analytical thinking, hands-on technical capabilities, and the ability to bridge end user needs with enterprise IT strategy.
Overview
10
10
years of professional experience
Work History
Senior Operations Engineer
Law School Admission Council
08.2015 - 05.2026
- Delivered Level 2/3 hybrid onsite and remote support through SolarWinds Service Desk, resolving escalated incidents across workstations, Surface devices, and peripheral hardware.
- Performed advanced triage and remediation using TeamViewer, RDP, and Quick Assist, ensuring minimal downtime for internal users.
- Collaborated daily with systems administrators to troubleshoot infrastructure issues, apply security patches, and address CVE‑related vulnerabilities.
- Configured and deployed endpoints using Autopilot/Intune and SmartDeploy platforms
- Administration of M365, On-prem AD, Entra ID, Intune MDM, Kandji MDM, Azure VDIs, EAC, Adobe Admin cosole, and other business software.
- Administration of several servers and permissions used for printing and file shares.
Help Desk Analyst Teir 2
MedAvante
11.2011 - 01.2014
- Provided onsite and remote support for proprietary software and general hardware/software issues across the organization.
- Utilized a broad suite of remote tools including Bomgar, LogMeIn, Join.me, Lync, TeamViewer, RDP, and DRAC for efficient troubleshooting.
- Built, imaged, and updated devices such as Samsung Slates, Surface RT, Fujitsu hybrid tablets/laptops, and standard desktops/laptops.
Help Desk Analyst Tier 1
Internet Creations
06.2007 - 05.2012
- On site initial setup and/or physical repair or replacement of client technology including PCs, servers, network equipment, wireless devices, TVs, and projectors.
- Executed structured wiring projects in warehouses and office environments, ensuring compliance with low‑voltage electrical standards.
- Website maintenance
Education
Associates in Applied Science -
Mercer County Community College
West Windsor, NJ04-2007
Skills
- Active Directory and Exchange On-Prem, Azure/Entra, Intune, Autpilot
- Windows 10/11, M365, CheckPoint VPN, Adobe Admin
- Laptop and PC disassembly and repair
- A/V equipment installation and troubleshooting
- Network cabling Ability to run fiber optic and ethernet cabling to meet low voltage electrical inspection specifications in any size organization Experience with warehouses over 400,000sq ft and drop-ceiling offices
- Data center equipment physical setup Network rack (floor or wall mount), IDF/MDF and equipment (switches, routers, UPS, rack-mount servers, patch panel and jack termination)
Achievements
- Completed CCNA CE course
- Completed Visio training
- Worked as an automotive technician from 2005-2007
Timeline
Senior Operations Engineer
Law School Admission Council
08.2015 - 05.2026
Help Desk Analyst Teir 2
MedAvante
11.2011 - 01.2014
Help Desk Analyst Tier 1
Internet Creations
06.2007 - 05.2012
Associates in Applied Science -
Mercer County Community College