Garett Zander
Phoenix,AZ
Summary
Dynamic General Contractor with a proven track record at Hall Framing, excelling in project coordination and subcontractor management. Renowned for delivering high-quality results on time and within budget, leveraging strong communication and decision-making skills to enhance client satisfaction and streamline construction processes. Committed to innovative solutions and safety compliance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fortune 500
Mesa, AZ
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Warehouse Associate
BBQ Island
Tempe, AZ
05.2023 - 11.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
Soils Tester
Ramm Engineering
Phoenix, AZ
07.2022 - 04.2023
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Facilitated smoother deployments with comprehensive pre-release checks, ensuring higher quality of final product.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
Package Handler
Matheson Trucking
Billings, MT
01.2020 - 06.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
Diploma - General Studies
Chisago Lakes High School
Lindstrom, MN05.1999
Skills
- Blueprint reading
- Carpentry
- Construction site management
- Worksite safety
- Demolition
- Scheduling and planning
- Effective written and verbal communication
- Schedule management
- Heavy equipment operation
- Subcontractor management
- Construction best practices
- Price proposals
- Project coordination
- Construction software proficiency
- Subcontractor supervision
- Cost control
- Material and equipment procurement
- Building codes compliance
- Contract bidding
- Residential and commercial construction
- Site management
- Decision-making
- Equipment operation
- Job planning
Timeline
Customer Service Representative
Fortune 500
11.2024 - Current
Warehouse Associate
BBQ Island
05.2023 - 11.2024
Soils Tester
Ramm Engineering
07.2022 - 04.2023
Package Handler
Matheson Trucking
01.2020 - 06.2022
Diploma - General Studies
Chisago Lakes High School