Garieliz Sepulveda Garcia
ORLANDO,FL
Summary
Dynamic and dedicated professional with exceptional customer service skills. Bilingual in Spanish and English, I excel in experiences where I work with other people as well when I work with guest. I work well by myself as well as having proper phone etiquette. Im experienced in deescalating customers while having a positive attitude to communicate a problem while working in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
6372 S Semoran Blvd, Orlando, FL 32912
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared.
- Assisted in training new hires.
- Worked multiple positions other than server like; To-Go, Busser, Hostess and Board.
Turnstiles/Main Entrance Greeter
Universal Studios
6000 Universal Blvd, Orlando, FL 32819
06.2021 - 12.2022
- Supported special events by assisting with crowd control, directional guidance, and additional guest inquiries.
- Enhanced customer experience by providing a warm and welcoming environment for guests entering the main entrance.
- Maintained a current knowledge of venue offerings and events to provide accurate information, enhancing the visitor experience.
- Managed high traffic periods with professionalism and effective communication to maintain guest satisfaction.
- Adhered to company dress code and grooming standards while representing the brand as a professional first point of contact for visitors.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Scanned guests in timely manner while having small conversation
- Translated information about the park to spanish speakers.
Cashier
Mcdonalds, PDI FOODS
7055 Narcoossee Rd, Orlando, FL 32822
11.2019 - 07.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Cleaned the restaurant when customers were not present.
- Mopped every hour and cleaned both restrooms.
- Gave popular and seasonal information about the food being served including it's taste.
Education
High School Diploma -
Lake Nona Highschool
12500 Narcoossee Rd, Orlando, FL 3283205-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
- Upselling techniques
- Bilingual (Spanish and English)
- Positive and professional
- POS operation
- Warm and friendly
- Team player
- Work well with others
- Physical presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Texas Roadhouse
12.2022 - Current
Turnstiles/Main Entrance Greeter
Universal Studios
06.2021 - 12.2022
Cashier
Mcdonalds, PDI FOODS
11.2019 - 07.2021
High School Diploma -
Lake Nona Highschool