Garilyn Mccraw
Shreveport,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First Source Advantage
Shreveport, LA
06.2019 - Current
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries via phone, email, and chat.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LA05-2019
Skills
- Scheduling
- Complaint resolution
- Account updating
- Problem-solving
- Call center operations
- Call management
- Critical thinking
- Customer satisfaction measurement
- Retail marketing
- Tactful and diplomatic
- Technical support
- Problem resolution
- Client relations
- Adaptive team player
- Technical troubleshooting
- Multi-task management
- Grammar
Timeline
Customer Service Representative
First Source Advantage
06.2019 - Current
High School Diploma -
C.E. Byrd High School