Garin Hayes
Jemison,AL
Summary
Accomplished professional with a proven track record at Timberline Golf Club, enhancing membership relations and staff performance. Expert in customer service and problem-solving, achieving significant improvements in employee work quality and customer satisfaction. Skilled in attention to detail and excellent communication, consistently ensuring compliance and operational excellence.
Overview
10
10
years of professional experience
Work History
First Assistant Golf Professional
Timberline Golf Club
08.2022 - Current
- Served as liaison between club management and members addressing concerns promptly and effectively.
- Evaluated employee performance regularly providing constructive feedback which led to an overall improvement in their work quality.
- Managed pro shop inventory, ensuring optimal product selection and availability for customers.
- Oversaw repair and maintenance tasks within pro shop area ensuring equipment was always functioning properly.
F&I Manager
Ellison Auto Sales
01.2018 - 08.2022
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
Claims Associate
State Farm
11.2014 - 12.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.
Education
High School Diploma -
Jemison High School
Jemison, AL05.2011
Skills
- Membership Relations
- Staff Training and Development
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Interpersonal Skills
Timeline
First Assistant Golf Professional
Timberline Golf Club
08.2022 - Current
F&I Manager
Ellison Auto Sales
01.2018 - 08.2022
Claims Associate
State Farm
11.2014 - 12.2018
High School Diploma -
Jemison High School
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