Garion Gibson
Shelton,CT
Summary
Methodical and solution focused individual with 10+ years of experience in technological support. Great success rate of installing, configuring and maintaining software. Capable of completing intricate projects, meeting deadlines and delivering outstanding performance. Seeking to leverage a broad technical background to secure a challenging position which utilizes interpersonal and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Installation Tech Specialist
United Technologies
09.2021 - 10.2022
- Install, test and configure routers and wireless internet equipment for customers in their homes
- Repair and troubleshoot devices to adjust signals and limit interference
- Configuring internet service provider accounts such as email and registration
- Keep track of equipment inventory utilization
- Drive company vehicle to designated appointment locations.
- Delivered polished presentations detailing technical specifications and benefits of new systems and components.
- Recommended technology upgrades to improve client security.
Tech Specialist
Swiss Post Solutions
06.2014 - 04.2021
- Evaluating technical problems for Clients
- Providing customer support for programs and applications
- Inspect, operate, and troubleshoots equipment to diagnose machine malfunctions
- Instructing Clients how to utilize new technology (iPads, printers, etc.)
- Trained users on desktops, laptops and mobile devices.
- Assist in the training of new hires
- Respond to incoming technological request by phone, email and in-person.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Researched and adopted new technologies to add value to existing offerings.
- Completed troubleshooting and diagnostics on company resources.
Customer Service Representative
Novitex Enterprises
06.2012 - 05.2014
- Coordinates and maintains record, creates spreadsheets and maintain charts
- Responsible for Maintaining printers and toners
- Cleans or lubricate shafts, bearings, gears, or other parts of machinery
- Repairs or replace defective equipment parts, using hand tools and power tools, and reassembles equipment
- Performs routine preventive maintenance to ensure that machines continue to run smoothly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Mail Clerk
Pitney Bowes
07.2007 - 09.2012
- Processed and organized incoming mail for distribution to appropriate departments.
- Weighed letters/packages and calculated costs based on classification, weight, and destination.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Tracked outgoing mail to provide accurate customer updates.
- Advised on post office services such as collection times, delivery options and product prices.
Education
Information Technology - Computer And Information Sciences
Vocational Foundation, Inc
New York, NYBusiness Education
Murry Bergtraum High School
New York, NYSkills
- Proficient in [Software]
- Organizational
- Customer Service
- Machinery Maintenance
- Quality Assurance
- Logistics Coordination
- Analytical Thinking
- Issue Research
- Customer Relations
- Process Analysis
- System Installations
- Technical Communication
Certification
- [Computer Information] Training - 4 Months
Timeline
Installation Tech Specialist
United Technologies
09.2021 - 10.2022
Tech Specialist
Swiss Post Solutions
06.2014 - 04.2021
Customer Service Representative
Novitex Enterprises
06.2012 - 05.2014
Mail Clerk
Pitney Bowes
07.2007 - 09.2012
Information Technology - Computer And Information Sciences
Vocational Foundation, Inc
Business Education
Murry Bergtraum High School
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