Summary
Overview
Work History
Education
Skills
Accomplishments
We Are That Award 2024
Timeline
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Lisa Biedermann

Parma,MI

Summary

Dynamic Real Estate Asset Management Specialist at Consumers Energy with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in problem-solving and documentation management, I successfully reduced project completion times while fostering strong stakeholder engagement. Committed to delivering superior service and improving processes for optimal efficiency.

Knowledgeable [Desired Position] with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

59
59
years of professional experience

Work History

Real Estate Tech Specialist

Consumers Energy
09.1966 - Current
  • Streamlined project delivery processes, reducing completion times significantly.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.`
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Administrative Assistant

Consumers Energy
04.2010 - 02.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Operations Assistant

Consumers Energy
06.2009 - 04.2010
  • Assisted operations manager with planning of routine operations and special projects.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

High School Diploma -

Kokomo High School
Kokomo, IN
05-1985

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Proficient in [software]
  • Stakeholder engagement
  • Self motivation
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Excellent communication
  • Team building
  • Active listening
  • Process improvement
  • Problem-solving abilities
  • Multitasking Abilities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved invoicing issues which led to getting it right the first time.
  • Utilized SAP for billing and invoice purposes.
  • Utilized GIS mapping skills.

We Are That Award 2024

I developed and administered a giving back to the community effort for the Jackson Interfaith Shelter in 2021.

"Sharing Food, Sharing Love" program.

This program was about preparing a homemade meal, once a month, serving between 100-120 people, and to also have five Consumers Energy (CE) Employees or retirees to volunteer at the shelter once or twice a month. With employees volunteering, the shelter would received a $250.00 grant from CE, for each meal served. 

I had to follow strick company guidelines, to ensure proper monetary collections from employees and records of funds spent. 

I would work with the shelter on scheduling dates and send emails to employees to volunteer, contribute food, or give a monetary donation. 

I did need to bring on some co-workers to help and volunteer their time to this program. 

This program started only in the Real Estate Team department and now has since grown company wide. 

In addition, we starting collecting cans for funds to purchase any items the shelter needed off their amazon wish list. We have purchased items such as a snake for their sewer line, health care produces, shower slippers, and extra food they may need. 

Last year we were able to grant $12,000.00 to the shelter and had almost 700 people volunteer.

This program has taught me how I could empower myself, manage and communicate with several employees.

All it takes it one simple idea, and see how it can impact others and make a difference. 


Timeline

Administrative Assistant

Consumers Energy
04.2010 - 02.2012

Operations Assistant

Consumers Energy
06.2009 - 04.2010

High School Diploma -

Kokomo High School

Real Estate Tech Specialist

Consumers Energy
09.1966 - Current
Lisa Biedermann