Garnet Grooms
Helena
Summary
Telehealth professional with extensive experience in remote patient care and virtual healthcare delivery. Adept at fostering team collaboration and achieving optimal patient outcomes while efficiently adapting to changing healthcare environments. Known for strong clinical skills and empathetic patient interactions, ensuring reliable and flexible healthcare solutions.
Overview
15
15
years of professional experience
Work History
Telehealth Nurse Manager / Facility Telehealth Coordinator
Birmingham VA Medical Center
Birmingham, AL
04.2023 - Current
- Led Telehealth strategic planning and rural health initiatives to improve access and emergency preparedness in underserved areas.
- Oversaw Telehealth operations including clinic setup, business processes, and consult management to enhance service efficiency.
- Managed 12 RNs, 18 Telehealth Technicians, 7 administrative staff to ensure quality care delivery.
- Collaborate with Service Chiefs, Executive Leadership, VISN leaders, and the Office of Connected Care.
Facility Telehealth Coordinator
Birmingham VA Medical Center
Birmingham, AL
10.2021 - 04.2023
- Facilitated Telehealth expansion for CVT, SFT, VVC, and RPM-HT programs, enhancing access to care.
- Served as key resource for clinical service lines in developing Telehealth workflows, streamlining service delivery.
- Analyzed performance metrics to ensure Telehealth compliance, contributing to program integrity.
Nurse Manager, COVID Screening Unit (Temporary)
Birmingham VA Medical Center
Birmingham, AL
01.2021 - 09.2021
- Oversaw vaccination site administering 40,000+ doses with minimal waste.
- Supervised 5 RNs, 2 supervisors, and 30+ screeners to ensure effective patient flow and compliance with protocols.
- Directed testing, screening, and vaccination operations at facility and CBOCs, enhancing community access to vital health services.
Clinical Manager / Epic Superuser
Providence Sound Hospice
Birmingham, AL
11.2018 - 12.2020
- Led interdisciplinary team of clinicians, triage nurses, float nurses, and scheduling staff to enhance patient care coordination.
- Managed staffing, triage operations, and resource utilization while overseeing DME authorization and medication processes to ensure compliance and efficiency.
- Oversaw daily operations, ensuring compliance with healthcare regulations and best practices.
- Developed and implemented patient care plans in collaboration with interdisciplinary teams.
- Managed staff scheduling, optimizing resource allocation to meet patient needs effectively.
RN Case Manager / Epic Superuser
Providence Sound Hospice
Birmingham, AL
10.2017 - 11.2018
- Provided comprehensive hospice care in home, assisted living, and long-term care settings, ensuring patient comfort and support.
- Developed and coordinated individualized symptom-management plans with medical directors and pharmacists to enhance patient well-being.
- Coordinated comprehensive care plans for patients, ensuring tailored services and effective resource management.
- Conducted thorough assessments to identify patient needs and develop individualized care strategies.
- Collaborated with interdisciplinary teams to optimize patient outcomes and enhance quality of care.
Facility Telehealth Nurse Manager
Charlie Norwood VA Medical Center
Augusta, GA
02.2014 - 07.2016
- Supervised home telehealth RNs, health technicians, RN triage nurses, case managers, and LPNs to ensure high-quality patient care.
- Led telehealth operations and new technology implementation, enhancing clinic development and service delivery.
- Provided comprehensive telehealth assessments for patients, ensuring accurate diagnosis and treatment plans.
- Coordinated multidisciplinary care teams to optimize patient outcomes and streamline communication.
- Developed educational materials to enhance patient understanding of telehealth procedures and protocols.
Facility Telehealth Program Manager
El Paso VA Health Care System
El Paso, TX
02.2013 - 02.2014
- Managed Home Telehealth coordinators and Telehealth Technicians to enhance patient care delivery.
- Directed technology implementation and training, developing workflows to optimize telehealth operations.
- Led cross-functional teams to implement strategic initiatives improving patient care delivery systems.
- Developed and managed program budgets ensuring efficient allocation of resources across multiple projects.
- Coordinated stakeholder engagement to align project goals with organizational objectives and regulatory requirements.
Telehealth Care Coordinator / Emergency Department RN
Charlie Norwood VA Medical Center
Augusta, GA
02.2011 - 12.2012
- Coordinated chronic disease case management via telehealth, ensuring continuity of care for patients.
- Delivered emergency care, performing triage and clinical interventions to stabilize patients.
- Coordinated patient care plans, ensuring seamless communication among healthcare providers and patients.
- Implemented electronic health record (EHR) systems to enhance data management and accessibility.
- Developed educational resources for patients, improving understanding of treatment options and procedures.
Education
Master of Science - Nursing Informatics
Walden University
Minneapolis08-2018
Bachelor of Science - Nursing
Troy University
Troy, AL05-2006
Skills
- Telehealth Leadership
- Clinical Operations
- Chronic Disease Management
- Quality & Compliance
- Workflow Optimization
- Patient Education
- Strategic Planning
- Technology Implementation
- Staff Supervision
- Interdisciplinary Collaboration
Timeline
Telehealth Nurse Manager / Facility Telehealth Coordinator
Birmingham VA Medical Center
04.2023 - Current
Facility Telehealth Coordinator
Birmingham VA Medical Center
10.2021 - 04.2023
Nurse Manager, COVID Screening Unit (Temporary)
Birmingham VA Medical Center
01.2021 - 09.2021
Clinical Manager / Epic Superuser
Providence Sound Hospice
11.2018 - 12.2020
RN Case Manager / Epic Superuser
Providence Sound Hospice
10.2017 - 11.2018
Facility Telehealth Nurse Manager
Charlie Norwood VA Medical Center
02.2014 - 07.2016
Facility Telehealth Program Manager
El Paso VA Health Care System
02.2013 - 02.2014
Telehealth Care Coordinator / Emergency Department RN
Charlie Norwood VA Medical Center
02.2011 - 12.2012
Master of Science - Nursing Informatics
Walden University
Bachelor of Science - Nursing
Troy University
ADDITIONAL EXPERIENCE
- Birmingham VA Medical Center – Perioperative Circulating Nurse / Assistant Charge Nurse (2008–2011)
- Physicians Medical Center Carraway – Perioperative Nurse (2008)
- Troy Regional Medical Center – Labor & Delivery RN (2007)
- Southeast Alabama Medical Center – RN Staff Nurse (Renal/Med-Surg) (2007)