Donna Marques
Brooklyn ,NY
Summary
Detail-Centric VA Registered Nurse who delivers exceptional patient care based on industry and / or facility standards of best practices, and who collaborates with multidisciplinary healthcare peers to optimize patient outcomes per treatment goals. Ambitious Self-Starter who trains and mentors RN teams to handle simultaneous tasks in fast-paced scenarios. Top Performer who demonstrates a calm, knowledgeable demeanor with composure in high-stress situations, and who applies an up-to-date understanding of national care management trends. Engaging Communicator who seamlessly liaises among healthcare professionals, patients, and families while exhibiting personalized follow-throughs, astute professionalism, and a superior work ethic. Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments. Highly skilled Nurse Care Coordinator with broad experience in patient advocacy, care plan development, and interdisciplinary team collaboration. Strengths include effective communication, leadership abilities, and thorough knowledge of healthcare administration procedures. Proven track record of enhancing patient care quality while streamlining processes for improved efficiency. Demonstrated ability to build strong relationships with patients and families while coordinating optimal care services.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Nurse Care Coordinator - Home Telehealth
BROOKLYN VA MEDICAL CENTER
01.2014 - Current
- Coordinate quality patient Home Telehealth care by managing 175 patients with chronic medical conditions (i.e
- Diabetes, Hypertension, CHF) using various HT technologies (i.e
- NetResponse, IVR, and Commander Flex)
- Home Telehealth Program provide care and case management principles to coordinate care using health informatics ,disease management and HT. tecchnologies to faciltate access to care.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Contributed to improved quality metrics by analyzing data trends and identifying opportunities for process improvement initiatives.
- Managed complex cases involving multiple comorbidities or psychosocial issues by utilizing critical thinking skills to develop personalized intervention strategies.
Home Care / UAS RN Assessor
VNSNY CHOICE / PARTNERS IN CARE
01.2019 - 08.2021
- Leverage broad scope of nursing talents and healthcare industry knowledge toward conducting comprehensive functional assessments to patients within their homes, as well as key nursing homes and / or hospital facilities
MLTC Nurse Care Management
VNSNY CHOICE
01.2009 - 08.2021
- Conducted comprehensive assessments.
- Coordinated medication management and community resources.
- Worked with insurance provided to ensure care plan, authorization and optimal reimbursement.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Staff RN - Critical Care
MIAMI VA MEDICAL CENTER
05.2001 - 01.2009
- Strategically steered individualized patient care as the primary RN in a Surgical ICU caring for patients with CABG / open-heart, trauma, craniotomy / neurosurgery, AAA repair / vascular bypass, MI / CHF, and IABP / AICD
- Optimized care of patients with cardiogenic shock, renal / diabetes crisis, GI bleed, sepsis, MODS / multisystem failure, and other medical conditions
- Concurrently floated to GI Clinic, as well as ER and Telemetry Units
- Managed and safely operated ventilators, handled patients with tracheostomies, interpreted EKGs, facilitated hemodynamic monitoring (CVP, Swan-Ganz, and arterial lines), IVs, central lines, chest tubes, and tubes / TPNs
- Titrated cardiac medications, handled all pacing, cardioversion, CVVH, bedside endoscopy, and isolation practices
- Built relationships among patients / families, including instructing patients / families on treatments
RN - Surgical Intensive Care Unit
JAMAICA HOSPITAL
01.2000 - 01.2001
- Recognized as the 'go-to' primary RN within a Surgical Intensive Care Unit, including floating to a Coronary Care Unit and the Medical ICU
- Served as Charge Nurse to supervise professional / ancillary healthcare staff
- Assigned patient / admissions, including performing optimal bed management
- Performed as a patient / physician liaison
- Precepted newly hired RNs, including orienting to unit and hospital policies and procedures
RN - Community Health
ST. LUKE'S ROOSEVELT HOSPITAL
01.1997 - 01.2001
- Provided resourceful patient care by visiting homebound patients with acute / chronic medical and post-op conditions requiring clinical / emotional support and patient instruction
- Installed and supervised skilled HHAs
- Provided case management services for up to 30 pharmacists, dietitians, PTs, OTs, and STs to provide discharge planning and referrals
- Completed accurate OASIS documentation
- Developed care plans and charts per JCAHO
Staff RN - Critical Care
BROOKDALE HOSPITAL CENTER
01.1992 - 01.1997
- Continually rotated to CCU, Telemetry, and Emergency Department areas providing comprehensive, patient-centric cardiac care and trauma stabilization while serving as primary RN within a Surgical Intensive Care Unit
- Assessed and admitted patients in developing targeted plans of care / charts to ensure compliance with JCAHO and other regulations
- Coordinated multidisciplinary teams to provide discharge planning / follow-ups
- Expertly audited charts to gather quality assurance data regarding medication errors, documentation completeness, and protocol adherence
- Developed and conducted in-services on clinical / administrative topics
- Consistently recognized for providing stellar and resourceful transplant donor family support, including working courteously and collaboratively among families to obtain recovery consents and maintaining donor viability
Staff RN - Critical Care
KINGS COUNTY HOSPITAL
01.1987 - 01.1992
- Delivered excellence in critical care nursing within a Surgical Intensive Care Unit, including performing direct care and / or teaching as required
- Concurrently performed within a charge nursing / administrative capacity
Education
Bachelor of Science - Nursing
LONG ISLAND UNIVERSITY
BROOKLYN, NYSkills
- HOME TELEHEALTH
- CHARGE NURSING
- NURSING TEAM LEADERSHIP
- TRAINING / MENTORING
- NURSING CARE COORDINATION
- CARE PLANNING
- CONDITION ASSESSMENTS
- NURSING INTERVENTIONS
- MEDICAL-SURGICAL
- CRITICAL CARE
- COMMUNITY HEALTHCARE
- PATIENT / FAMILY EDUCATION
- PATIENT ADVOCACY
- UAS ASSESSMENTS
- CONSULTING
- CASE MANAGEMENT
- ELECTRONIC CHARTING
- AUDITS
- JCAHO
- HIPAA COMPLIANCE
- Care coordination
- Telehealth technologies
- Patient education
- Interdisciplinary collaboration
Affiliations
- Member, American Association of Critical Care Nurses
- Member, New York State & Florida State Nurses Associations
- Member, Seventh Day Adventist Church Health Outreach Committee
Certification
- New York, Registered Nurse
- Florida, Registered Nurse
- California, Registered Nurse
- IV / Phlebotomy Certification
- Critical Care Nurse Certification (CCRN)
- Basic Life Support (BLS) Certification
- Advanced Cardiovascular Life Support (ACLS) Certification
Personal Information
Title: RN, BSN, CCRN
References
Excellent Professional References Provided Upon Request
Professional Highlights
- Delivering quality, compassionate care to a culturally diverse patient demographic.
- Collaborating with multidisciplinary teams to ensure comfortable, continuity of care.
- Precepting newly hired RNs, as well as training, coaching, and mentoring teams on policies.
- Exhibiting skill in Telehealth and Home Care, as well as Surgical, Coronary, and Medical ICUs.
- Promoting a commitment to patient-centered care principles and holistic, evidence-based practices.
Timeline
Home Care / UAS RN Assessor
VNSNY CHOICE / PARTNERS IN CARE
01.2019 - 08.2021
Nurse Care Coordinator - Home Telehealth
BROOKLYN VA MEDICAL CENTER
01.2014 - Current
MLTC Nurse Care Management
VNSNY CHOICE
01.2009 - 08.2021
Staff RN - Critical Care
MIAMI VA MEDICAL CENTER
05.2001 - 01.2009
RN - Surgical Intensive Care Unit
JAMAICA HOSPITAL
01.2000 - 01.2001
RN - Community Health
ST. LUKE'S ROOSEVELT HOSPITAL
01.1997 - 01.2001
Staff RN - Critical Care
BROOKDALE HOSPITAL CENTER
01.1992 - 01.1997
Staff RN - Critical Care
KINGS COUNTY HOSPITAL
01.1987 - 01.1992
Bachelor of Science - Nursing
LONG ISLAND UNIVERSITY
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