Garnett Perea
Reno
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Reservation Specialist Supervisor
Truckee Tahoe Pet Lodge
Truckee
12.2013 - Current
- Managed customer reservations for pet lodging and daycare services.
- Assisted clients in selecting appropriate accommodations for their pets.
- Coordinated communication between pet owners and caretakers for special requests.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges related to pet care.
- Kept up-to-date on industry trends through attending seminars and workshops related to pet care services.
- Greeted customers, answered their questions, and provided them with detailed information on pet care services.
- Developed training programs for new employees related to pet care and customer service standards.
- Supervised and managed a team of pet care professionals to ensure quality customer service and safety standards were met.
- Maintained records of client information and pet care instructions.
Service Deli Clerk
Albertsons
Tahoe City
10.2004 - 09.2013
- Prepared and displayed deli products for customer selection and purchase.
- Operated slicing equipment to ensure consistent product thickness.
- Assisted customers with product selection and provided information on ingredients.
- Maintained cleanliness and organization of the deli area throughout shifts.
- Stocked shelves with fresh products, ensuring proper rotation and availability.
- Collaborated with team members to fulfill customer orders efficiently.
- Followed food safety guidelines to ensure quality and compliance standards were met.
- Sliced cold cuts using meat slicer following proper safety procedures.
- Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.
- Greeted customers in a friendly manner and provided excellent customer service.
Education
Emergency Medical Technician
Sierra College
Truckee, CA 09.2008 - 12.2008
North Tahoe High School
Tahoe City, CASkills
- Customer service
- Pet care knowledge
- Client relations
- Customer relationship management
- Quality assurance
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Staff training
- Customer service experience
- Computer literate
- Sales
Certification
- Pet First Aid-DogNostics career center. October 2024
Timeline
Reservation Specialist Supervisor
Truckee Tahoe Pet Lodge
12.2013 - Current
Emergency Medical Technician
Sierra College
09.2008 - 12.2008
Service Deli Clerk
Albertsons
10.2004 - 09.2013
North Tahoe High School