Janice Skelton Boyd
Lake Havasu City,AZ
Summary
•Business: TRW Aerospace travel acct dpt.
•Hawthorne Savings & Loan, First Interstate Bank
•Miami Dade Bank. CSR Bank Associate
•Cosmetologist
•Business Owner: UPS Store
•Notary
•CDEV: Pre K Teacher
•Marina Reservation Specialist
Overview
12
12
years of professional experience
Work History
CSR, Reservation Specialist
Lake Havasu Marina
11.2020 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online reservations.
- Exceeded performance metrics consistently.
- Maintained zero customer complaint record.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard.
- Management recognized myself as their hardest working employee, dependable. Often took on side work from the back office.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, letting the order clerk know when supply was low.
Education
CDEV - Child Development
ElCamino College
Torrance, CASkills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Building rapport
- Clerical Support
- Filing
- Store maintenance
- Reading Comprehension
- Service Upselling
- Office equipment proficiency
- Retail store support
- POS systems expert
- Strategic sales knowledge
- Shipping procedures understanding
- Product and Service Information
- Client Base Retention
- Credit Card Payment Processing
- Report Preparation
- Microsoft Word
- Stocking and Replenishing
- Appointment Setting
- Retail Sales Customer Service
- Billing Inquiries
- Store Maintenance
- Typing Proficiency
I am actively involved in a local organization called Women With Willpower
We work Collaboratively to raise funds through events. I am an active contributor, with the Jewelry I donate. The funds raised help local women in need.
Timeline
CSR, Reservation Specialist
Lake Havasu Marina
11.2020 - 05.2024
CDEV - Child Development
ElCamino College
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