Garnett Stone Jr.
Customer Service Representative
Jacksonville,FL
Summary
Dedicated and adaptable professional with 3 years of experience in customer service, seeking to leverage strong communication, problem-solving, and relationship-building skills in a new career direction. Known for resolving complex issues with empathy and efficiency, driving customer satisfaction, and thriving in fast-paced environments. Eager to apply a proactive mindset, attention to detail, and cross-functional collaboration skills to a new industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Fidelity Investments
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Repersientative
Sharp Energy
07.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Retail Sales Associate
Ashley HomeStore
08.2021 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Student Fiscal Clerk
University Of Hawaii at Hilo
05.2019 - 05.2021
- Compile, sort, and verify accuracy of data before it is entered
- Store completed documents in appropriate locations
- Locate and correct data entry errors, or report them to supervisors
- Maintain logs of activities and completed work
- Process paperwork for Student Organizations
- Served as administrated support to multiple student organizations
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations, and provided exceptional service
- Worked flexible hours, night, weekend, and holiday shifts
Education
Bachelor of Business Administration (B.B.A.) - Business Management
University of Hawaii At Hilo
Hilo, HI 08.2017 - 05.2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Critical thinking
Decision-making
Timeline
Customer Service Representative
Fidelity Investments
05.2023 - Current
Customer Service Repersientative
Sharp Energy
07.2022 - 12.2022
Retail Sales Associate
Ashley HomeStore
08.2021 - 01.2022
Student Fiscal Clerk
University Of Hawaii at Hilo
05.2019 - 05.2021
Bachelor of Business Administration (B.B.A.) - Business Management
University of Hawaii At Hilo
08.2017 - 05.2021
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