Garret Gaeta
Binghamton,NY
Summary
Proven Facilities Maintenance Specialist with a track record of enhancing customer satisfaction and maintaining rigorous quality standards at Charter Spectrum. Skilled in building maintenance and compassionate communication, adept at problem-solving and fostering client relationships. Demonstrates expertise in workplace safety and technical knowledge, ensuring projects meet stringent compliance and quality benchmarks.
Overview
12
12
years of professional experience
Work History
Facilities Maintenance Specialist
Charter Spectrum
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted employees needs and introduced services to fit specific requirements.
- Delivered exceptional service to building occupants by promptly addressing complaints and resolving issues related to facilities maintenance.
- Coordinated facilities maintenance to ensure a safe and comfortable working environment for all staff members.
- Quarterly Walk throughs insuring the building is in order and up to par
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
Crematory Operator
Faithful Companions Pet Cremation Services
06.2020 - 08.2022
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
- Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
- Developed strong relationships with clients and funeral homes, providing exceptional customer service and support.
- Collaborated with local authorities during inspections, demonstrating compliance with industry regulations and maintaining an excellent reputation within the community.
- Balanced multiple responsibilities simultaneously while maintaining a strong attention to detail in all aspects of daily tasks.
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
Auto Body Technician
Matthews Automotive
01.2012 - 03.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected new parts and areas of repair to verify correctness and quality.
Education
High School Diploma -
Windsor Central High School
Windsor, NY06.2011
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Building inspections
- Building Maintenance
- Technical knowledge
- Excellent work ethic
- Workplace Safety
- Compassionate communication
Timeline
Facilities Maintenance Specialist
Charter Spectrum
08.2022 - Current
Crematory Operator
Faithful Companions Pet Cremation Services
06.2020 - 08.2022
Auto Body Technician
Matthews Automotive
01.2012 - 03.2020
High School Diploma -
Windsor Central High School
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